Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 01-12-2021, 05:29 PM   #1
STexDrip
Junior Member
 
Join Date: Jan 2021
Posts: 5
Default Monitors periodically go blank

I have MacBook Pro 16" connected to external monitor (Acer S231HL) via Plugable USB 3.0 docking station. DisplayLink Manager 1.2.0 (Build 55.125) installed and running. Running external monitor as an extended monitor.

Both MacBook and Acer monitors frequently go momentarily blank. Anyone else have similar issue and solution?
STexDrip is offline   Reply With Quote
Old 01-13-2021, 01:30 AM   #2
sliberty
Junior Member
 
Join Date: Jan 2021
Posts: 2
Default

I am using a brand new M1 based Mac Mini, and loaded DisplayLink on Saturday, so i is the latest version. I am having the same issue - my HDMI monitor periodically goes blank. Note, I also have a USB monitor, and it doesn't go blank. But, the USB monitor is not detected about 1/2 of the time, and I have to unplug and reconnect the USB monitor to get it to be detected.

The download page indicates that the current release of DL is only supported up to 11.0.1, and I am on 11.1. So I hope and assume that there will be a new version of DL sometime soon to support the 11.1 version of macOS.
sliberty is offline   Reply With Quote
Old 01-13-2021, 02:26 AM   #3
STexDrip
Junior Member
 
Join Date: Jan 2021
Posts: 5
Default

I am also running Big Sur 11.1, new computer, most recent available DisplayLink Software, and HDMI monitor connection.
STexDrip is offline   Reply With Quote
Old 01-13-2021, 02:58 AM   #4
ShadowNZ
Junior Member
 
Join Date: Jan 2021
Posts: 1
Thumbs up My Workaround

Hi there,

I have the same problem as well. One way I get around it is by:

1. Having everything plugged in and the DisplayLink app running.
2. Quitting the DisplayLink app (so my 2 external monitors disconnect)
3. Unplugging the USB-C docking station cable
4. Wake my MacBook Pro 16" laptop
5. Re-connect the USB-C cable to the docking station
6. Wait for 1 of the external monitors to appear
7. Close the lid to my MacBook Pro 16"
8. Open the Display Link app
9. All fixed

Not sure if this will help you guys, but worth a try.
ShadowNZ is offline   Reply With Quote
Old 01-13-2021, 04:55 AM   #5
sliberty
Junior Member
 
Join Date: Jan 2021
Posts: 2
Default

After reading those steps, I attempted a poor man's version of the procedure: I quit and restarted DisplayLink Manager. Since doing so (approx 2 hours), my screen hasn't gone blank. Previously it would go blank every few minutes.

Not sure if this will work next time (I assume there will be a next time, perhaps after a reboot). But for now, I am happier.

Hope a new version comes along soon that solves this problem.
sliberty is offline   Reply With Quote
Old 01-13-2021, 10:30 PM   #6
STexDrip
Junior Member
 
Join Date: Jan 2021
Posts: 5
Default

I tried several variations of the suggestions. Reduced the frequency of blank screens but did not eliminate the problem.

Yes, hoping for an updated DisplayLink app soon.
STexDrip is offline   Reply With Quote
Old 01-15-2021, 03:12 PM   #7
gklin
Junior Member
 
Join Date: Jan 2021
Posts: 1
Default

I have the same issue , the monitor periodically goes to blank and return in 1s.

My USB to HDMI adapter is Tek Republic TUA-400 with Macbook Air m1.
https://tek-republic.com/products/tua-400
gklin is offline   Reply With Quote
Old 01-16-2021, 10:40 AM   #8
georgeboydratcliff@me.com
Junior Member
 
Join Date: Jan 2021
Posts: 1
Default Possible solution?

Hi
I may have stumbled on a fix. I read somewhere else that people were having problems with 'broken' colour profiles. So I opened the Settings...Displays, and then on each monitor reset the colour profile to the default for that monitor (in my case Samsung U28E590) .... and the periodic blanking I was getting has stopped! Previously it was blanking for about a second every minute or so)
Hope this works for you!
georgeboydratcliff@me.com is offline   Reply With Quote
Old 01-26-2021, 09:46 PM   #9
CyriouslyDylan
Junior Member
 
Join Date: Jan 2021
Posts: 3
Default

Quote:
Originally Posted by georgeboydratcliff@me.com View Post
Hi
I may have stumbled on a fix. I read somewhere else that people were having problems with 'broken' colour profiles. So I opened the Settings...Displays, and then on each monitor reset the colour profile to the default for that monitor (in my case Samsung U28E590) .... and the periodic blanking I was getting has stopped! Previously it was blanking for about a second every minute or so)
Hope this works for you!
I just tested this one, and it unfortunately did not work for me
CyriouslyDylan is offline   Reply With Quote
Old 01-26-2021, 10:03 PM   #10
CyriouslyDylan
Junior Member
 
Join Date: Jan 2021
Posts: 3
Default

Quote:
Originally Posted by ShadowNZ View Post
Hi there,

I have the same problem as well. One way I get around it is by:

1. Having everything plugged in and the DisplayLink app running.
2. Quitting the DisplayLink app (so my 2 external monitors disconnect)
3. Unplugging the USB-C docking station cable
4. Wake my MacBook Pro 16" laptop
5. Re-connect the USB-C cable to the docking station
6. Wait for 1 of the external monitors to appear
7. Close the lid to my MacBook Pro 16"
8. Open the Display Link app
9. All fixed

Not sure if this will help you guys, but worth a try.
I attempted this one, but no luck either. It's worth mentioning that step #6 wouldn't work for me as without the Displaylink Manager app running, neither of my external monitors showed up.
CyriouslyDylan is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 03:40 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.