Displaylink no longer detecting monitor after Monterey 12.2 update

JakubDabrowski · 12-17-2021, 10:34 AM

Dear users,

Thank you for your feedback!

Please be aware that every dock/adapter + host machine configuration is different and some issues may occur and look the same but the source of a problem may differ.

For example, Dell WD19TBS docking station as one of you have informed is not a DisplayLink powered docking station. Simply speaking, it doesn't use our chipset so our software is not needed.

For other problems, please write a separate email to us ( technical-enquiries@synaptics.com ) and describe your issue with attached log files which you can gather with this guide.

Thanks to it, we will be able to answer you directly and verify each case separately.

Kind regards,
Jakub

wessen123 · 12-17-2021, 11:11 AM

Quote:

Originally Posted by JakubDabrowski

Dear users,

Thank you for your feedback!

Please be aware that every dock/adapter + host machine configuration is different and some issues may occur and look the same but the source of a problem may differ.

For example, Dell WD19TBS docking station as one of you have informed is not a DisplayLink powered docking station. Simply speaking, it doesn't use our chipset so our software is not needed.

For other problems, please write a separate email to us ( technical-enquiries@synaptics.com ) and describe your issue with attached log files which you can gather with this guide.

Thanks to it, we will be able to answer you directly and verify each case separately.

Kind regards,
Jakub

Thank you, Jakub. Hopefully you and your team are able to provide me with necessary support.

Fuuzy_Dunlop · 12-17-2021, 11:43 AM

Have a M1 Air M1, Dell D6000 and am running the 1.6 Beta and upgrading to 12.1 actually fixed the two issues I was having:

My Displaylink connected monitor is now consistently re-enabling when I wake the PC from sleep (running 1 USB-C to Displaylink monitor + Displaylink monitor from D6000). Prevsiouly it almost never worked without reconnecting the USB connection to the dock
Ethernet on my D6000 wouldn't work after waking from sleep and that seems to be fixed as well.

tmcashan · 02-01-2022, 12:13 PM

I have submitted a request with the debug file.

2 of my 4 monitors no longer work after upgrading to 12.2.

blanks88 · 04-20-2022, 11:10 PM

Hey team I've seen there's some struggle for the macOS Monterrey update.
I have connected my Macbook 14" throw HDMI + hp USB-C dock station and display Link software does not recognize my 3rd display

ryanmobleycu · 04-28-2022, 07:41 PM

i have a 14" m1 and i just purchased the wavlink wl-ug69pd10 and 2 LG 27" 4K monitors. No matter what i do it shows no display detected. have followed advice from display link kb's and a few comments here. still nothing. can anyone help?

predragns · 04-29-2022, 06:25 PM

trying to make use of dell d6000 with my dell 4k and dell 2k monitors and the device is not even recognizable in the DisplayLink app, all I get is a "No DisplayLink-enabled display detected" message. I have just updated the firmware on my d6000, tried numerous versions of DL software, and had no luck. any suggestions?

12-17-2021, 10:34 AM	#1
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 269	Dear users, Thank you for your feedback! Please be aware that every dock/adapter + host machine configuration is different and some issues may occur and look the same but the source of a problem may differ. For example, Dell WD19TBS docking station as one of you have informed is not a DisplayLink powered docking station. Simply speaking, it doesn't use our chipset so our software is not needed. For other problems, please write a separate email to us ( technical-enquiries@synaptics.com ) and describe your issue with attached log files which you can gather with this guide. Thanks to it, we will be able to answer you directly and verify each case separately. Kind regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

12-17-2021, 11:43 AM	#3
Fuuzy_Dunlop Junior Member Join Date: Dec 2021 Posts: 2	Have a M1 Air M1, Dell D6000 and am running the 1.6 Beta and upgrading to 12.1 actually fixed the two issues I was having: My Displaylink connected monitor is now consistently re-enabling when I wake the PC from sleep (running 1 USB-C to Displaylink monitor + Displaylink monitor from D6000). Prevsiouly it almost never worked without reconnecting the USB connection to the dock Ethernet on my D6000 wouldn't work after waking from sleep and that seems to be fixed as well.

04-29-2022, 06:25 PM	#7
predragns Junior Member Join Date: Apr 2022 Posts: 1	mba m1 montray 12.3.1 trying to make use of dell d6000 with my dell 4k and dell 2k monitors and the device is not even recognizable in the DisplayLink app, all I get is a "No DisplayLink-enabled display detected" message. I have just updated the firmware on my d6000, tried numerous versions of DL software, and had no luck. any suggestions?

02-01-2022, 12:13 PM	#4
tmcashan Junior Member Join Date: Jan 2022 Posts: 2	I have submitted a request with the debug file. 2 of my 4 monitors no longer work after upgrading to 12.2.