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06-04-2019, 01:17 PM | #1 |
Junior Member
Join Date: Jun 2019
Posts: 2
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Using two different D3100 on Dell Inspiron 15 5584
When I received the equipment from Dell. The computer was set up, Displaylink drivers installed and the first D3100 docking connected. Everything worked perfect.
The next day I took the PC and the second docking to work, and connected. Now the keyboard - mouse and the network connection worked, but no pictures on the two external monitors. I took the docking that worked at home to work and it worked there as well. So this unit works perfect with both Samsung and AOC monitors. The second docking does not work with any monitors. I contacted Dell support and they sent a new docking. This unit had exactly the same problems as the other non-working. I contacted Dell again and they sent an additional new unit. This third unit had exactly the same problems. Is it a problem to alternate between two different D3100 dockings? |
06-05-2019, 07:50 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
This is not an issue and rather a common use case. This type of product is use in hot-desking where users move desk several times per day. Would you please upload the logs here so I can look into it? Only employees can download attachments. Here is below the details on how to gather these files to share.
The Windows DisplayLink Support Tool gathers the following system information
Note: remember to disable advanced logging afterwards, otherwise the DisplayLink software will continue to generate log files, filling the debug directory
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
06-05-2019, 03:14 PM | #3 |
Junior Member
Join Date: Jun 2019
Posts: 2
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Logfiles
Please find attached logfiles as requested.
This is with one of the dockings that does not work. |
06-07-2019, 11:15 AM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Thank you, Magne,
I can see the you don't get displays but not why this ends up in this error condition. Engineering is looking into this and I'll comment as soon as I've got something new. Could I potentially start a private thread with you? Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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