Issues with Zoom Screen Sharing - Page 2

drewksparks · 05-07-2024, 07:42 PM

Hey all! I found a temporary fix that has been working for me for the past bit.
In the Zoom desktop app, go to Settings -> Share Screen -> Advanced (at bottom) -> Screen Capture Mode -> Select "Advanced capture with window filtering".

This switches Zoom to use the native screen sharing built into recent versions of Sonoma rather than the Zoom-specific screen sharing built into the app. It's a bit of a different experience but it works!
I also enabled ac System Picker here, but the problem seemed fixed before I did that just changing to "Advanced capture with Window filtering"

YMMV
Here is a Zoom forum mentioning this solution as well.
https://community.zoom.com/t5/Meetin...cOS/m-p/172288

Looking forward to a better fix from DisplayLink, but at least this is a not-too-annoying bandaid.

mriley · 03-25-2024, 03:47 PM

I'm experiencing the same issue and have posted in the Zoom support forum here: https://community.zoom.com/t5/Meetin...cOS/m-p/172288

I believe this started with Zoom version 5.17.10, which included Sonoma-specific features.

aardWolf · 03-26-2024, 03:11 PM

I and my coworker are having the exact same issue. It was happening before I upgraded to MacOS 14.4.1, but I am now currently using the latest version of the MacOS, DisplayLink, and Zoom.

Sharing via Teams doesn't have this issue. If I plug one monitor directly into my M1 MacBook Pro it does not freeze. With the hub plugged in as well, only the monitor on the hub freezes. This is definitely related to DisplayLink and its interactions with Zoom.

DanielSznicer · 03-27-2024, 11:07 AM

Quote:

Originally Posted by bjackson00

Ever since I updated to a certain version of macOS Sonoma, I have had issues with my external displays freezing while sharing my screen. I have gone to what seems like the end of the world to prevent this including the following:

1. Restart my computer
2. Fresh install of Zoom
3. Update my DisplayLink Manager to the latest version
4. Turn off hardware acceleration in Zoom settings

I have a Plugable dock that is connected to 2 external displays via HDMI. I have attached some of my system information to see if anyone else notices something I haven't.

Attachment 4471

Attachment 4472

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink

And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
__________________

displaylinkuser1 · 04-11-2024, 12:58 PM

I just received (via email support) these latest instructions. It looks similar to the manual instructions posted already in this thread. Other than, a new driver. I just went through these steps myself, so too early to determine if it works. Sharing nonetheless.

Download DisplayLink Installation Cleaner for macOS.
https://support.displaylink.com/know...tool-for-macos
https://www.synaptics.com/products/d...lation-cleaner

Run End-User Cleaner tool.

Select actions to be performed by the End-User Cleaner tool. All actions are enabled by default to fully clean the workstation. The actions are described further in this paragraph.

Click "Clean" button.

A system prompt will appear, requesting the user to provide password. Please provide the password.

End-User Cleaner tool will proceed with the cleaning. This may take up to few minutes.

Depending on selected options a restart can be or be not needed. If it is not required, the tool can be closed by clicking "OK" button. I restart is required, tool displays the "Restart" button instead. To complete the cleaning process, please click the "Restart" button to reboot the system.

Download and install this version of the driver : https://www.synaptics.com/products/d...9?filetype=exe

displaylinkuser1 · 04-16-2024, 01:02 PM

It's been less than a week. I've been on zoom, screensharing several times. So far, so good, with the instructions posted above.

aardWolf · 04-16-2024, 01:07 PM

Quote:

Originally Posted by displaylinkuser1

It's been less than a week. I've been on zoom, screensharing several times. So far, so good, with the instructions posted above.

I got the same instructions from my support ticket, and that has been working. Unfortunately this means we are stuck on version 1.9 for now. That version is missing some of the screen zoom features, which I typically use several times a day. Still, at least my boss isn't mad that my screen shares keep locking up.

I also used the web version of the Zoom client temporarily as a viable workaround.

JoshR · 04-26-2024, 01:44 AM

This Zoom sharing freeze issue has absolutely been driving me up the wall. . . Just followed the instructions to clean and reinstall 1.9. Fingers crossed that works, will try to remember to repost back here next week

RochesterPerson · 05-01-2024, 01:55 PM

Quote:

Originally Posted by displaylinkuser1

I just received (via email support) these latest instructions. It looks similar to the manual instructions posted already in this thread. Other than, a new driver. I just went through these steps myself, so too early to determine if it works. Sharing nonetheless.

Download DisplayLink Installation Cleaner for macOS.
https://support.displaylink.com/know...tool-for-macos
https://www.synaptics.com/products/d...lation-cleaner

Run End-User Cleaner tool.

Select actions to be performed by the End-User Cleaner tool. All actions are enabled by default to fully clean the workstation. The actions are described further in this paragraph.

Click "Clean" button.

A system prompt will appear, requesting the user to provide password. Please provide the password.

End-User Cleaner tool will proceed with the cleaning. This may take up to few minutes.

Depending on selected options a restart can be or be not needed. If it is not required, the tool can be closed by clicking "OK" button. I restart is required, tool displays the "Restart" button instead. To complete the cleaning process, please click the "Restart" button to reboot the system.

Download and install this version of the driver : https://www.synaptics.com/products/d...9?filetype=exe

This has been driving me crazy forever and I came here to find this! It worked and continues to work! Does anyone know when we'll be able to upgrade from 1.9.0? I guess if it works well, what is the need though...

JoshR · 05-03-2024, 08:39 PM

I wanted to post an update since it's been over a week. . .

Good News: 1.9 seems to work great, no lockups when sharing screen.

Bad News: Corporate IT device management keeps forcing an update to DisplayLink 1.10 anytime I reboot, which is a total pain. I've asked for an exception . . .

03-26-2024, 03:11 PM	#3
aardWolf Junior Member Join Date: Dec 2022 Posts: 4	I and my coworker are having the exact same issue. It was happening before I upgraded to MacOS 14.4.1, but I am now currently using the latest version of the MacOS, DisplayLink, and Zoom. Sharing via Teams doesn't have this issue. If I plug one monitor directly into my M1 MacBook Pro it does not freeze. With the hub plugged in as well, only the monitor on the hub freezes. This is definitely related to DisplayLink and its interactions with Zoom. Last edited by aardWolf; 03-26-2024 at 06:32 PM. Reason: grammar

04-11-2024, 12:58 PM	#5
displaylinkuser1 Junior Member Join Date: Apr 2024 Posts: 2	Latest instructions I just received (via email support) these latest instructions. It looks similar to the manual instructions posted already in this thread. Other than, a new driver. I just went through these steps myself, so too early to determine if it works. Sharing nonetheless. Download DisplayLink Installation Cleaner for macOS. https://support.displaylink.com/know...tool-for-macos https://www.synaptics.com/products/d...lation-cleaner Run End-User Cleaner tool. Select actions to be performed by the End-User Cleaner tool. All actions are enabled by default to fully clean the workstation. The actions are described further in this paragraph. Click "Clean" button. A system prompt will appear, requesting the user to provide password. Please provide the password. End-User Cleaner tool will proceed with the cleaning. This may take up to few minutes. Depending on selected options a restart can be or be not needed. If it is not required, the tool can be closed by clicking "OK" button. I restart is required, tool displays the "Restart" button instead. To complete the cleaning process, please click the "Restart" button to reboot the system. Download and install this version of the driver : https://www.synaptics.com/products/d...9?filetype=exe

04-16-2024, 01:02 PM	#6
displaylinkuser1 Junior Member Join Date: Apr 2024 Posts: 2	So far so good It's been less than a week. I've been on zoom, screensharing several times. So far, so good, with the instructions posted above.

05-07-2024, 07:42 PM	#1
drewksparks Junior Member Join Date: May 2024 Posts: 1	Hey all! I found a temporary fix that has been working for me for the past bit. In the Zoom desktop app, go to Settings -> Share Screen -> Advanced (at bottom) -> Screen Capture Mode -> Select "Advanced capture with window filtering". This switches Zoom to use the native screen sharing built into recent versions of Sonoma rather than the Zoom-specific screen sharing built into the app. It's a bit of a different experience but it works! I also enabled ac System Picker here, but the problem seemed fixed before I did that just changing to "Advanced capture with Window filtering" YMMV Here is a Zoom forum mentioning this solution as well. https://community.zoom.com/t5/Meetin...cOS/m-p/172288 Looking forward to a better fix from DisplayLink, but at least this is a not-too-annoying bandaid.

03-25-2024, 03:47 PM	#2
mriley Junior Member Join Date: Mar 2024 Posts: 1	I'm experiencing the same issue and have posted in the Zoom support forum here: https://community.zoom.com/t5/Meetin...cOS/m-p/172288 I believe this started with Zoom version 5.17.10, which included Sonoma-specific features.

04-26-2024, 01:44 AM	#8
JoshR Junior Member Join Date: Apr 2024 Posts: 3	This Zoom sharing freeze issue has absolutely been driving me up the wall. . . Just followed the instructions to clean and reinstall 1.9. Fingers crossed that works, will try to remember to repost back here next week

05-03-2024, 08:39 PM	#10
JoshR Junior Member Join Date: Apr 2024 Posts: 3	I wanted to post an update since it's been over a week. . . Good News: 1.9 seems to work great, no lockups when sharing screen. Bad News: Corporate IT device management keeps forcing an update to DisplayLink 1.10 anytime I reboot, which is a total pain. I've asked for an exception . . .