Dock disconnects from Microsoft Surface - HELP !

[Corbu]

I've had a Toshiba Dynadock U3.0 for almost 2 years now and so far has worked with 2 DELL laptops. Recently I upgraded to a Microsoft Surface 2 Pro with Windows 8.1 and since then hell broke loose.

For some reason, randomly, the whole dock disconnects and then reconnects. All the attached devices (monitor, HDD) get restarted in the process. Sometimes it quickly reconnects, but sometimes it enters into a reconnect/connect loop and there is nothing I can do but to unplug the dock.

What I have done so far to troubleshoot:
1. Tried the dock on an older Acer laptop with Windows 7 + USB 2 only and it works without a problem.
2. Tried it on my old Dell Latitude with Windows 8.1 and USB 3.0 and again works without a problem.
3. Tried it on the first gen Microsoft Surface Pro and the disconnect loop started again
4. Tried multiple driver versions on my current 2nd gen Microsoft Surface 2 Pro but didn't seem to make a difference, it still disconnects randomly.
5. Disconnected the connected devices to the dock trying to reduce any load on the dock. It still disconnects even with just a monitor connected

Right now I have no more ideas what to do next. It just disconnects and reconnects like crazy on both Microsoft Surface Pro 1st and 2nd gen but works on my other laptops. What am I missing ?

I have attached 2 Support Information zip files, please help me sort out this issue, I can't use my Surface without this dock.

[jamieadis]

Any luck with this? I have exact same issue with my 1st gen surface pro.

[Corbu]

Yes, it was because of a bad USB 3 cable coming out of the dock. I ordered a new cable from eBay and the problem was solved. I guess plugging and unplugging repeatedly damages the cable over time.

[JamesH]

Originally Posted by jamieadis

Any luck with this? I have exact same issue with my 1st gen surface pro.

Hi,

If you're still having issues please check out this FAQ:
http://www.displaylink.com/support/ticket.php?id=370

Thanks,
James

[jamieadis]

Originally Posted by Corbu

Yes, it was because of a bad USB 3 cable coming out of the dock. I ordered a new cable from eBay and the problem was solved. I guess plugging and unplugging repeatedly damages the cable over time.

I'll try this tonight Corbu, I have a second usb3 cable available.

Thanks.

[jamieadis]

Originally Posted by JamesH

Hi,

If you're still having issues please check out this FAQ:
http://www.displaylink.com/support/ticket.php?id=370

Thanks,
James

Thanks James but I've tried / confirmed everything on that page plus the USB Reg changes I found elsewhere.

Will try the different cable tonight. Hopefully it's that simple. Thx, Jamie