Surface Pro using USB-C Dongle - Monitor not showing

leebow55 · 04-03-2019, 11:32 AM

Hello there
We have a number of Surface Pro devices (mostly 5th Gen) that utilise the Surface USB-C Dongle via the Dell D6000 dock for connecting to an external monitor and to charge the device.

Displaylink 8.6.1294 is installed. Sometimes the device will be coming out of sleep, other times it has just moved from one desk to another....

When the Surface USB-C dongle is connected, the USB Hub of the dock initialises and allows Keyboard and Mouse to work, however the "Display Adaptor" within Device Manager does not initialise the Displaylink drive.

If we remove the USB-C dongle and connect via USB-A, all is well and initialises. Then reconnect the USB-C dongle to the cable, and the display will initialise correctly?

Sometimes restarting the device will address this, but that is not a fix or understanding the cause. I do have the Support Logs but do not with to upload on a public forum. Many thanks

04-03-2019, 11:32 AM	#1
leebow55 Junior Member Join Date: Nov 2018 Posts: 4	Surface Pro using USB-C Dongle - Monitor not showing Hello there We have a number of Surface Pro devices (mostly 5th Gen) that utilise the Surface USB-C Dongle via the Dell D6000 dock for connecting to an external monitor and to charge the device. Displaylink 8.6.1294 is installed. Sometimes the device will be coming out of sleep, other times it has just moved from one desk to another.... When the Surface USB-C dongle is connected, the USB Hub of the dock initialises and allows Keyboard and Mouse to work, however the "Display Adaptor" within Device Manager does not initialise the Displaylink drive. If we remove the USB-C dongle and connect via USB-A, all is well and initialises. Then reconnect the USB-C dongle to the cable, and the display will initialise correctly? Sometimes restarting the device will address this, but that is not a fix or understanding the cause. I do have the Support Logs but do not with to upload on a public forum. Many thanks