Windows Flashing Display/8 USB Not Recognized

[mkidder7]

I am running a surface pro using a ThinkPad DisplayLink. Many times a day, Windows will state "USB Device Unrecognized" and my displays will flash on and off. The occurrence is completely random and there is no obvious trigger event. I have tried several different versions of the driver including completely uninstalling and reinstalling the drivers. I have update the video driver as well. Nothing seems to help.

When this issue does occur, all of the DisplayLink associated devices disappear from Device Manager and are then redetected.

This issue is very frustrating. I have attached the debug logs to this thread.

[Wim]

Please see this article for devices coming up as not recognised:

http://www.displaylink.com/support/ticket.php?id=287

Wim

[mkidder7]

Hi WIM,

I do not believe that your response is related to this issue. The device will be up, working and recognized for a period of time (up to a day). Then, all of a sudden, the device comes up as unrecognized and then all associated DisplayLink devices are removed and redetected. This can occur several times in a row before it stabilized.

Any other ideas. I am very frustrated with this device and I am considering returning..

[JamesH]

Hi,

Do you know if you have the June 2013 Surface Pro firmware update installed? This appears as a Windows Update.

Thanks,
James