Windows Explorer Errors and 5.5 Software

[ngcard]

I own a DoubleSight U90 display and am trying to use Windows 7 64 bit with it. I receive Windows Explorer errors when opening the "Video" folder. I noticed other postings regarding this issue, but haven't seen a solution. Is one being worked on?

[Pawel]

Is our software installed when you get the error message? What exactly does it say? Do you only get an error message when trying to open the "Video" folder?

[ngcard]

Yes, as a test I restored my system back to a point before I installed your software, and no error was received. I then installed your software and immediately received the error.

The on-screen error is "Windows Explorer has stopped responding", at which time Windows explorer is restarted by the OS. This happened every time I opened the "Video" folder which contained a set of mpg files. The only place I saw the error was when opening the "Video" folder - this folder by the way is the Windows 7 "My Videos" folder, but maps to D:\Video on my system.

The event viewer reports the following. I've also attached the report file.

Log Name: Application
Source: Windows Error Reporting
Date: 12/28/2010 1:47:26 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: CoreI5
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7600.16450
P3: 4aebab8d
P4: StackHash_ed20
P5: 6.1.7600.16559
P6: 4ba9b802
P7: c0000374
P8: 00000000000c6df2
P9:
P10:

Attached files:
C:\Users\Neal\AppData\Local\Temp\WER1BDC.tmp.WERIn ternalMetadata.xml

These files may be available here:
C:\Users\Neal\AppData\Local\Microsoft\Windows\WER\ ReportArchive\AppCrash_Explorer.EXE_3e4325e239b361 87309a2b020149af4a9d958ac_12933b2f

Analysis symbol:
Rechecking for solution: 0
Report Id: e50391cd-12b2-11e0-8729-e0cb4ee82b64
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-28T18:47:26.000000000Z" />
<EventRecordID>12009</EventRecordID>
<Channel>Application</Channel>
<Computer>CoreI5</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Explorer.EXE</Data>
<Data>6.1.7600.16450</Data>
<Data>4aebab8d</Data>
<Data>StackHash_ed20</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b802</Data>
<Data>c0000374</Data>
<Data>00000000000c6df2</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Neal\AppData\Local\Temp\WER1BDC.tmp.WERIn ternalMetadata.xml</Data>
<Data>C:\Users\Neal\AppData\Local\Microsoft\Window s\WER\ReportArchive\AppCrash_Explorer.EXE_3e4325e2 39b36187309a2b020149af4a9d958ac_12933b2f</Data>
<Data>
</Data>
<Data>0</Data>
<Data>e50391cd-12b2-11e0-8729-e0cb4ee82b64</Data>
<Data>1</Data>
</EventData>
</Event>


Log Name: Application
Source: Application Error
Date: 12/28/2010 1:47:18 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CoreI5
Description:
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b802
Exception code: 0xc0000374
Fault offset: 0x00000000000c6df2
Faulting process id: 0x860
Faulting application start time: 0x01cba6a3cd68e0a1
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e50391cd-12b2-11e0-8729-e0cb4ee82b64
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-28T18:47:18.000000000Z" />
<EventRecordID>12008</EventRecordID>
<Channel>Application</Channel>
<Computer>CoreI5</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7600.16450</Data>
<Data>4aebab8d</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b802</Data>
<Data>c0000374</Data>
<Data>00000000000c6df2</Data>
<Data>860</Data>
<Data>01cba6a3cd68e0a1</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>e50391cd-12b2-11e0-8729-e0cb4ee82b64</Data>
</EventData>
</Event>

[ngcard]

I installed 5.6 beta, and the problem appears to be fixed.

[ravendawson]

When you get a Windows error message, one possible reason is because your system registry is faulty. Have you tried running a registry cleaner on your computer? Maybe you have so many damaged or corrupted files that is why an error message keeps on showing up? Also, you may want to try running a disk defragmenter to defragment the fragmented files that may have also caused such error.