04-13-2019, 07:22 AM | #1 |
Junior Member
Join Date: Apr 2019
Posts: 1
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Dell D6000 Display Port
Hi All,
I just purchased a Dell D6000 docking station but it seems the display ports are not working. When i connect my HP Z27i using HDMI all works ok, but i get nothing using display ports.When connecting using display ports in Windows 10 the display resolution is grayed out showing 640x480. When i use a display port to hdmi cable it does work but without correct resolution, not showing the exact monitor resolution. Any ideas? |
04-17-2019, 06:14 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
Thank you for the logs and description, that's most useful. We are already investigating a similar report found in internal testing. I have nonetheless created a separte bug report to make sure your case is also investigated. The resolution of 640x480 is a "safe" resolution used when the monitor details can't be identified: it's VGA. I see the errors in your logs leading to that 640x480 being offered so I believe we have got enough data to start. Kind regards, Alban Ref 29883 - D6000 DisplayPort only reports 640x480 on HPZ27i monitor
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
05-16-2019, 11:50 AM | #3 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello P.Cip,
The logs indicate that the DisplayPort link cannot "train". This is a part where the sender and receiver send specific known patterns and, based on error level, decide at which speed they will talk. This is generally the sign of a bad connection, the link, and different from being unable to read the monitor identification details I initially thought about. Could it be possible for you to try an alternative DisplayPort cable? If this doesn't work, we will need to proceed with purchasing a HP Z27i monitor. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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