The thing keeps disconnecting and reconnecting every 5 seconds - Page 2

michaelson10012 · 01-17-2014, 05:44 AM

I also faced this problem. Your guide really helped me to solve this issue. Thanks for sharing this link.

JamesH · 01-19-2014, 01:50 AM

Quote:

Originally Posted by surface2

This needs to be fixed as I am having the exact same problem on 4 different Surface 2 Pros. Never had a problem with this on Windows 8. Only on Windows 8.1. You are not alone rg12

Hi,

I need the logs from this tool to investigate your issue.
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

JamesH · 01-21-2014, 05:01 PM

Quote:

Originally Posted by lferrao

JamesH, I did this and sent you the file for this exact same issue, I never heard from you since. The file is here:
http://www.displaylink.org/forum/sho...85&postcount=9

Thanks - I raised this issue internally when you provided the logs.

I'm now asking for an update on this. Apologies for the delay.

In Device Manager, with the dock attached, try disabling the ability on each of the USB Root Hubs for Windows to disable the device in order to save power, restart the system and see if the problem still occurs.

Thanks,
James

jdavidson00 · 01-21-2014, 09:07 PM

I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

JamesH · 01-24-2014, 01:30 PM

Quote:

Originally Posted by jdavidson00

I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

Hi,

Please send the logs along with a reference to this thread to:
technical_enquiries @ displaylink.com

Thanks,
James

JamesH · 01-26-2014, 08:13 PM

Hi,

Thanks for the logs.

Does this happen on all the notebooks USB ports?

James

jdavidson00 · 01-27-2014, 08:55 PM

Yes, I have two USB ports on the dell, experience the same issue on both.

Didn't have any problem before I upgraded to windows 8.1, even with a clean install of windows 8.1.
Windows 8.0 had no issues.
My MacBook air has no issues.

JamesH · 01-31-2014, 01:58 PM

Hi,

Thanks - have raised this internally.

Will get back to you when I know more.

Thanks,
James

Dan · 01-31-2014, 07:22 PM

Have you tried disabling selective suspend?

Can you follow the instructions here:

http://blogs.msdn.com/b/usbcoreblog/...ost-title.aspx

and see if it helps?

Witchfinder · 02-05-2014, 12:31 PM

Similar problem on my Sony Multi-Flip 13A. Windows 8.1 seems to hate DisplayLink. I might get a lucky boot, where it runs fine for hours, but most of the time I get constant video resets/redetects every time I open, close, minimise, maximise or switch an application. Very frustrating! Log/data files sent.

01-21-2014, 09:07 PM	#14
jdavidson00 Junior Member Join Date: Jan 2014 Posts: 6	Also having issue I'm appear to be having the same issue. Windows 8.1; All Driver updates. Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port. Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display. The only resolve I have is to unplug one of the monitors. I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine. I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving. I can private message you a dump of the tool if you'd like Last edited by jdavidson00; 01-21-2014 at 09:10 PM.

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01-17-2014, 05:44 AM	#11
michaelson10012 Junior Member Join Date: Jan 2014 Location: Chennai Posts: 1	I also faced this problem. Your guide really helped me to solve this issue. Thanks for sharing this link.

01-26-2014, 08:13 PM	#16
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks for the logs. Does this happen on all the notebooks USB ports? James

01-27-2014, 08:55 PM	#17
jdavidson00 Junior Member Join Date: Jan 2014 Posts: 6	Yes, I have two USB ports on the dell, experience the same issue on both. Didn't have any problem before I upgraded to windows 8.1, even with a clean install of windows 8.1. Windows 8.0 had no issues. My MacBook air has no issues.

01-31-2014, 01:58 PM	#18
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks - have raised this internally. Will get back to you when I know more. Thanks, James

01-31-2014, 07:22 PM	#19
Dan Banned Join Date: Nov 2009 Posts: 104	Have you tried disabling selective suspend? Can you follow the instructions here: http://blogs.msdn.com/b/usbcoreblog/...ost-title.aspx and see if it helps?

02-05-2014, 12:31 PM	#20
Witchfinder Junior Member Join Date: Feb 2014 Posts: 12	Similar problem on my Sony Multi-Flip 13A. Windows 8.1 seems to hate DisplayLink. I might get a lucky boot, where it runs fine for hours, but most of the time I get constant video resets/redetects every time I open, close, minimise, maximise or switch an application. Very frustrating! Log/data files sent.