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Old 12-22-2013, 09:46 PM   #1
rg12
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Default The thing keeps disconnecting and reconnecting every 5 seconds

Hello
I just got my displaylink thingie and it worked for the first time but after a
while when i got back to my computer i noticed that all my screens are flickering
so i opened the display details in win7 to show me how many screens are
connected and the thing keeps disconnecting and reconnecting about every
5 seconds non stop.

I tried installing the latest driver and nothing.

Tried disconnecting the unit from the usb socket and reconnecting and still nothing...

Any ideas?

Thanks,
Roi.
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Old 12-31-2013, 01:28 PM   #2
rg12
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Anyone?
bumping...
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Old 01-01-2014, 04:47 PM   #3
JamesH
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Hi,

Please run through this guide for general troubleshooting tips:
http://www.displaylink.org/forum/showthread.php?t=896

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269
As soon as the issue is seen again, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James
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Old 01-03-2014, 12:00 PM   #4
Wim
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If it is the USB that keeps connecting/disconnecting, this can be due to a lack of USB power. Is it connected directly to the PC? and the PC is not on battery?

Wim
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Old 01-04-2014, 11:02 PM   #5
rg12
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Thanks alot guys, for some reason it works now without me doing anything special...I hope it stay this way...
Thanks alot.
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Old 01-06-2014, 10:26 AM   #6
lferrao
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I highly doubt it, you would be the first one to have solved this USB issue
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Old 01-06-2014, 10:29 PM   #7
rg12
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Well, It isn't solved
The thing keeps connecting and disconnecting every 3 seconds and never
stops...
The green light turns on for a few seconds and then back off...

It's not a laptop, tried a few different USB ports (not on a USB hub, straight
to the computer).

What is up with that?
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Old 01-13-2014, 04:53 PM   #8
JamesH
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Hi,

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
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Old 01-15-2014, 01:17 PM   #9
lferrao
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Quote:
Originally Posted by JamesH View Post
Hi,

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
JamesH, I did this and sent you the file for this exact same issue, I never heard from you since. The file is here:
http://www.displaylink.org/forum/sho...85&postcount=9
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Old 01-15-2014, 02:10 PM   #10
surface2
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This needs to be fixed as I am having the exact same problem on 4 different Surface 2 Pros. Never had a problem with this on Windows 8. Only on Windows 8.1. You are not alone rg12
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