Windows 8 Issue

brburnette · 06-24-2013, 03:11 PM

I purchased a Sabrent USB-3HDM on Friday. Hooked it up to my Samsung np700z5c with Windows 8 Pro and everything worked fine all day. Then today it doesn't work. I installed the latest DisplayLink drivers and updated my NVidia drivers. The DisplayLink support tool says it can't find any devices connected. I've tried to uninstall/reinstall drivers many times. I've attached the logs from the support tool.

Help please, thanks.

brburnette · 06-25-2013, 01:48 PM

No input? Do I have a bricked device I need to RMA, or what?

JamesH · 06-25-2013, 02:12 PM

Quote:

Originally Posted by brburnette

No input? Do I have a bricked device I need to RMA, or what?

Hi,

Please see the wording at the top of this page:
http://www.displaylink.com/support/index.php

I'll get to this issue as soon as possible.

Thanks,
James

brburnette · 06-25-2013, 02:19 PM

Ok, thanks for letting me know. I went to Sabrent's site and they said in some circumstances that the provider of the circuitry would be better for support, but that may have been just for drivers. I came to this site through google searches.

Regardless, thanks if, and when, you can help. I'll go bug Sabrent too.

brburnette · 06-25-2013, 04:56 PM

Never mind, you can ignore this post. Sabrent told me to RMA the unit.

Thanks anyway.

06-25-2013, 01:48 PM	#2
brburnette Junior Member Join Date: Jun 2013 Posts: 4	No input? Do I have a bricked device I need to RMA, or what?

06-25-2013, 02:19 PM	#4
brburnette Junior Member Join Date: Jun 2013 Posts: 4	Ok, thanks for letting me know. I went to Sabrent's site and they said in some circumstances that the provider of the circuitry would be better for support, but that may have been just for drivers. I came to this site through google searches. Regardless, thanks if, and when, you can help. I'll go bug Sabrent too.

06-25-2013, 04:56 PM	#5
brburnette Junior Member Join Date: Jun 2013 Posts: 4	Never mind, you can ignore this post. Sabrent told me to RMA the unit. Thanks anyway.