06-24-2013, 03:11 PM | #1 |
Junior Member
Join Date: Jun 2013
Posts: 4
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Windows 8 Issue
I purchased a Sabrent USB-3HDM on Friday. Hooked it up to my Samsung np700z5c with Windows 8 Pro and everything worked fine all day. Then today it doesn't work. I installed the latest DisplayLink drivers and updated my NVidia drivers. The DisplayLink support tool says it can't find any devices connected. I've tried to uninstall/reinstall drivers many times. I've attached the logs from the support tool.
Help please, thanks. |
06-25-2013, 01:48 PM | #2 |
Junior Member
Join Date: Jun 2013
Posts: 4
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No input? Do I have a bricked device I need to RMA, or what?
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06-25-2013, 02:12 PM | #3 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please see the wording at the top of this page: http://www.displaylink.com/support/index.php I'll get to this issue as soon as possible. Thanks, James |
06-25-2013, 02:19 PM | #4 |
Junior Member
Join Date: Jun 2013
Posts: 4
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Ok, thanks for letting me know. I went to Sabrent's site and they said in some circumstances that the provider of the circuitry would be better for support, but that may have been just for drivers. I came to this site through google searches.
Regardless, thanks if, and when, you can help. I'll go bug Sabrent too. |
06-25-2013, 04:56 PM | #5 |
Junior Member
Join Date: Jun 2013
Posts: 4
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Never mind, you can ignore this post. Sabrent told me to RMA the unit.
Thanks anyway. |
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