06-28-2013, 03:03 AM | #1 |
Junior Member
Join Date: Jun 2013
Posts: 6
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win8 on T430s not detecting external monitor
Hi,
I am using plugable usb 3.0 docking station on Lenovo T430s. win8 (64-bit). Initially when I installed the DisplayLink driver everything worked fine for couple of days. But since yesterday, my laptop does not detect external monitor at all when I plugin the cable for docking station. I can still use external mouse and keyboard that are plugged behind docking station, just the display is not working. I am attaching support files that were generated using support tool. Thanks, nsd |
06-28-2013, 10:05 AM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you disconnect your device, un-install DisplayLink software, run this tool http://www.displaylink.com/support/ticket.php?id=297, install the latest graphics driver from the Intel site, re-install the Displaylink software and reconnect the dock? Thanks, James |
06-28-2013, 04:15 PM | #3 |
Junior Member
Join Date: Jun 2013
Posts: 6
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James,
I followed steps outlined by you, still no success. I am not able to send you new set of logs, because I am not able to download the debug tool from http://extranet.displaylink.com/tech...pport_tool.zip It looks like all links on displaylink.com that points to file downloads are not working. I saw that 7.3 was released and I tried to download it, but that link also did not work. http://www.displaylink.com/support/sla.php?fileid=93 Thanks, nsd |
06-28-2013, 04:34 PM | #4 | |
Junior Member
Join Date: Jun 2013
Posts: 6
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Quote:
I am now downloading tool and 7.3 release. will post logs with 7.2 (after following your above steps) and with 7.3 |
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06-28-2013, 04:53 PM | #5 |
Junior Member
Join Date: Jun 2013
Posts: 6
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Hi James,
Attaching 2 log files. (1) 1st one named with_7.2 is generated after following your steps, but still not able to use external monitor. (2) 2nd one named with_7.3 is generated after uninstalling 7.2, cleaning using cleanup tool, installing 7.3. I am not able to project my display on external monitor yet. |
06-30-2013, 08:16 AM | #6 |
Junior Member
Join Date: Jun 2013
Posts: 6
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I can also confirm that docking station works fine for display when I use other 2 laptops I have.
one of them run win8 (64-bit) and another win7, so this is probably not a h/w issue. |
06-30-2013, 11:01 AM | #7 |
Junior Member
Join Date: Jun 2013
Posts: 6
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Hi,
Intel pushed latest display driver via windows update today. After which I re-installed 7.3 displayLink driver and my external display started working. I am attaching latest debug zip which I created after everything started working in case someone else runs in to same issue. Thanks, nsd |
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