Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Thread Tools Search this Thread Display Modes
Old 04-07-2016, 02:00 PM   #1
Junior Member
Join Date: Apr 2016
Posts: 1
Angry Dell Precision m6800 BSOD when Skype for business loads

Our Dell Precision m6800ís (which have switchable graphics and a beefier AMD graphics driver) are blue screening when Skype for Business loads. We recently installed new Startech Displaylink core software to allow projection to a 3rd external monitors and that software does not seem to jive with Skype and the AMD graphics card. The issue happens when we turn switchable graphics off in the bios of the machine and rely on the AMD driver to do the graphics. We can have switchable graphics off and just not run Skype for Business and we are able to use the external display without any issues. As soon as we load Skype, the machine freezes and blue screens. With switchable graphics enabled, we can use Skype without any issues but are unable to use the external display. The external display is plugged into a dock via the Startech displaylink displayport to usb adapter.

We receive a PAGE_FAULT_IN_NONPAGED_AREA dlkmd.sys BSOD when launching Skype for Business.
mtomk is offline   Reply With Quote
Old 04-11-2016, 05:53 AM   #2
Senior Member
AlbanRampon's Avatar
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678

A technical support ticket was created and is currently being handled.

DisplayLink drivers being used in the Startech disk seems very old (v7.2).
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote

amd, bsod, dell, skype for business, startech

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 06:15 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.