Help - AOC USB Monitor will only clone primary display

sigepmike · 11-11-2016, 12:27 PM

Help! I recently purchased an AOC USB monitor. I installed the drivers and plugged in the monitor, but it will only clone my primary laptop display. I'm running Windows 10 and use multiple monitors via a Dell docking station at my office, but was wanting the AOC monitor for a remote solution to have a second monitor.

Any suggestions? Thanks!

AlbanRampon · 11-15-2016, 10:49 AM

Hello,

Would you please be able to collect the logs and post them? The last link in my forum signature explains how to use our customer support tool to achieve this.

Also, I would need a description of what is plugged to what... To understand what you are trying to cloning from to what.

It most likely comes from the graphics driver.

Kind regards,
Alban

11-11-2016, 12:27 PM	#1
sigepmike Junior Member Join Date: Nov 2016 Posts: 1	Help - AOC USB Monitor will only clone primary display Help! I recently purchased an AOC USB monitor. I installed the drivers and plugged in the monitor, but it will only clone my primary laptop display. I'm running Windows 10 and use multiple monitors via a Dell docking station at my office, but was wanting the AOC monitor for a remote solution to have a second monitor. Any suggestions? Thanks!

11-15-2016, 10:49 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Would you please be able to collect the logs and post them? The last link in my forum signature explains how to use our customer support tool to achieve this. Also, I would need a description of what is plugged to what... To understand what you are trying to cloning from to what. It most likely comes from the graphics driver. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution