Lost display with recent driver update

HLI · 12-27-2022, 06:12 PM

I have a DK0001 with a HDMI monitor. With recent driver update (assume was done by Windows automatically), I lost the monitor. A MediaGear driver update won't help. The display is no longer detectable by Windows.

Other than display, all other USB devices are working fine.

Please help and thank you in advance

KatarzynaCzaja · 12-28-2022, 10:19 AM

Hello,

Please gather logfiles following this article for further analysis. You can then respond here or send an email directly for speedy response to technical-enquiries@synaptics.com .

Thank you.

12-27-2022, 06:12 PM	#1
HLI Junior Member Join Date: Dec 2022 Posts: 2	Lost display with recent driver update I have a DK0001 with a HDMI monitor. With recent driver update (assume was done by Windows automatically), I lost the monitor. A MediaGear driver update won't help. The display is no longer detectable by Windows. Other than display, all other USB devices are working fine. Please help and thank you in advance

12-28-2022, 10:19 AM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Please gather logfiles following this article for further analysis. You can then respond here or send an email directly for speedy response to technical-enquiries@synaptics.com . Thank you. __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

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