Apple MacBook Air M2 (2022) - DisplayLink Disconnects

[lzlugomo]

Hello!

I purchased a QGeeM USB C Hub 3.0 to Dual HDMI VGA Adapter, Triple Display USB C Docking Station and the instructions say to download DisplayLink Manager 1.8.1 (Build 63.180). I downloaded and installed this on my Mac Book Air M2 running macOS Ventura 13.3.1 (22E261). I was able to connect the two external monitors to the Mac Book Air laptop but I am not able to use them as the DisplayLink software keeps disconnecting causing the screens to go all black. It happens so often that I can't use the DisplayLink software. Any input on how to get this fixed before I decide to uninstall DisplayLink and return the docking station? Thank you in advance!

[DanielSznicer]

Originally Posted by lzlugomo

Hello!

I purchased a QGeeM USB C Hub 3.0 to Dual HDMI VGA Adapter, Triple Display USB C Docking Station and the instructions say to download DisplayLink Manager 1.8.1 (Build 63.180). I downloaded and installed this on my Mac Book Air M2 running macOS Ventura 13.3.1 (22E261). I was able to connect the two external monitors to the Mac Book Air laptop but I am not able to use them as the DisplayLink software keeps disconnecting causing the screens to go all black. It happens so often that I can't use the DisplayLink software. Any input on how to get this fixed before I decide to uninstall DisplayLink and return the docking station? Thank you in advance!

Hello,
Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com