Wavlink UG39DK3 REV A1 No Longer Connects

[richatlanta1]

Hi. I am a new user here. My Wavlink USB 3.0 UDS (see model above) was working fine to allow my dual Samsung S34J55x monitor to function on my Lenovo ThinkPad P14s laptop.

However, it suddenly is not recognized. The Lenovo and it are not connecting via DisplayLink.

Windows 11, v 23H2

Any thoughts? I really depend on the two Samsung setup!

THANKS FOR ANY HELP!
Rich in metro Atlanta

[DanielSznicer]

Originally Posted by richatlanta1

Hi. I am a new user here. My Wavlink USB 3.0 UDS (see model above) was working fine to allow my dual Samsung S34J55x monitor to function on my Lenovo ThinkPad P14s laptop.

However, it suddenly is not recognized. The Lenovo and it are not connecting via DisplayLink.

Windows 11, v 23H2

Any thoughts? I really depend on the two Samsung setup!

THANKS FOR ANY HELP!
Rich in metro Atlanta

Hello,

Thank you for reaching out!

Please follow the steps in this article: How Can I Report Windows Issues to DisplayLink
And gather logfiles that will help me better understand the issue. Attach the output file to your next response.
For speedy support you can send them to technical-enquiries@synaptics.com.