|
04-17-2019, 06:49 AM | #1 |
Junior Member
Join Date: Apr 2019
Posts: 4
|
Windows 10 postponed installation not working
Hello all,
We are using Targus Dockingstations (Dock177 and Dock ACP71) with Dell Latitude and HP EliteBook Notebooks. We use Windows 10 LTSB 2016 (1607) We wanted to update the Displaylink software and drivers to the latest version (9.1 M0). But the feature "postponed installation" as discribed in the release notes does not work. We are using the "DisplayLink_Win10RS.msi" Package for 64bit with the following installation options: msiexec /i %SETUP%\DisplayLink_Win10RS.msi /norestart /quiet If no docking station is connected, the software is installed correctly. However, if a docking station is connected, only the software is updated even after a restart. Can you give us some support please? Kind regards |
04-17-2019, 12:41 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
|
Hello Buerkli,
Thank you for raising this to us. I'm sorry you are meeting issues with that new feature. I'd like to make sure I understand. What do you mean by only the software is updated after restart? At the moment, the feature relies on PowerShell, Task Scheduler and Events Log to be available on the client. Would you have these? Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
04-17-2019, 01:32 PM | #3 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
|
Added note from our engineering:
Could we get file(s) in C:\Windows\Temp\ called PostponedDriverSwap*.log? They would include details of what is taking place to help understand the issue.
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
04-23-2019, 07:33 AM | #4 |
Junior Member
Join Date: Apr 2019
Posts: 4
|
Hello,
When i run "msiexec /i %SETUP%\DisplayLink_Win10RS.msi /norestart /quiet" without docking connected, everything works fine. The DisplayLink Manger and the graphics driver are udpated immediately. If i execute the command with the docking station connected , only the DisplayLink Manager is updated to V9.1, the graphics drivers stays on V8.6 (even after a reboot). I cannot find any log in C:\Windows\Temp\ called PostponedDriverSwap*.log. Kind regards |
04-24-2019, 12:58 PM | #5 |
Junior Member
Join Date: Jul 2017
Posts: 22
|
Hello,
Our Engineering team asked if you could check a few things: 1. Please check if PowerShell, Task Scheduler and Events Log are available. 2. Please go to C:\Program Files\DisplayLink Core Software and check if Driverswap powershell script and PostponedDriverSwap application exist in this folder 3. Please check if the tasks DisplayLink_DriverUpdate_Boot and DisplayLink_DriverUpdate_PnP are present and active in the Task Scheduler 4. Please run the msiexec command with /l*v argument in other to generate the msi log and send that to us DisplayLink logs are saved in the TEMP/TMP system variable. Please look for the log in this location. Please attach the logs to your reply, Thank you. Kind regards, Aga
__________________
-- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
04-25-2019, 01:48 PM | #6 |
Junior Member
Join Date: Apr 2019
Posts: 4
|
Hello,
I think we found the failure: In the log of the .msi file you can find this error: "MSI (s) (B4:CC) [13:41:07:113]: Invoking remote custom action. DLL: C:\Windows\Installer\MSICE26.tmp, Entrypoint: RunPowerShellScript Dumping PowerShell invoke log ... --> Found PowerShell path: C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powersh ell.exe --> PowerShell Script Execution Result Code: 1 --> PowerShell Script Execution log: Die Datei "C:\Users\Testuser1\AppData\Local\Temp\pssCE2B.ps1 " kann nicht geladen werden. Die Datei "C:\Users\Testuser1\AppData\Local\Temp\pssCE2B.ps1 " ist nicht digital signiert. Sie k”nnend dieses Skript im aktuellen System nicht ausfhren. Weitere Informationen zum Ausfhren von Skripts und Festlegen der Ausfhrungsrichtlinie erhalten Sie in "about_Execution_Policies" unter "http://go.microsoft.com/fwlink/?LinkID=135170".. + CategoryInfo : Sicherheitsfehler: ( , ParentContainsErrorRe cordException + FullyQualifiedErrorId : UnauthorizedAccess CustomAction PreparePostponedDriverSwap returned actual error code 1603 but will be translated to success due to continue marking" Our Powershell execution policy is set to "AllSigned". If we change it to "RemoteSigned" everything works fine. But we are not allowed to change this setting on all machines. Can you advice us how to solve this problem? Kind regards |
|
|