High CPU Usage

demiseitrofv · 07-22-2020, 10:06 PM

Whenever using the docking station w/o monitors connected - works great and w/o issue.

Whenever monitors are connected (two lcd monitors via dvi-to-vga adapter and hdmi-to-dvi adapter) the computer below has constant issues. The Windows Driver Foundation runs constantly @ 25% to 35% of CPU usage. After a few hours of use the displaylink drivers begin to crash (event viewer recorded this as the issue) and my usb devices / monitors disconnect/reconnect repeatedly.

OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19041 N/A Build 19041
Laptop: DELL Latitude 5590
CPU: Intel i5-8350U
Product: https://www.sabrent.com/product/DS-R...blets-laptops/

Windows Updates are installed as they become available.

DisplayLink Drivers Tested and w/ issue as describe occurring w/ monitors connected.

v8.2.1952.0
v8.5.3739.0
v9.3.3347.0

demiseitrofv · 07-23-2020, 03:12 AM

Steps completed this evening:
1. Used DisplayLink Installation Cleaner w/ docking station/hub unplugged; rebooted.
2. Used*Windows DisplayLink Support Tool for logging setup; rebooted.
3. Completed install of latest Windows Drivers for DisplayLink 9.3.3324.0
4. Connected docking station/hub back to laptop via supplied USB 3.0 cable w/ monitors.
5. Used laptop as normally would; within 10 minutes issue occurred (system freezing, monitors blinking*in/out, usb devices disconnecting/reconnecting).*
6. Completed steps for collecting support tool information (.zip); attached to email sent to support.

Attached here as well in the hopes this helps troubleshoot the issue.

DL_Windows_Logs_20200722_225603.zip

KatarzynaCzaja · 07-24-2020, 07:12 AM

User reached out to us directly - we will continue support privately.

07-22-2020, 10:06 PM	#1
demiseitrofv Junior Member Join Date: Jul 2020 Posts: 3	High CPU Usage Whenever using the docking station w/o monitors connected - works great and w/o issue. Whenever monitors are connected (two lcd monitors via dvi-to-vga adapter and hdmi-to-dvi adapter) the computer below has constant issues. The Windows Driver Foundation runs constantly @ 25% to 35% of CPU usage. After a few hours of use the displaylink drivers begin to crash (event viewer recorded this as the issue) and my usb devices / monitors disconnect/reconnect repeatedly. OS Name: Microsoft Windows 10 Pro OS Version: 10.0.19041 N/A Build 19041 Laptop: DELL Latitude 5590 CPU: Intel i5-8350U Product: https://www.sabrent.com/product/DS-R...blets-laptops/ Windows Updates are installed as they become available. DisplayLink Drivers Tested and w/ issue as describe occurring w/ monitors connected. v8.2.1952.0 v8.5.3739.0 v9.3.3347.0 Last edited by demiseitrofv; 07-22-2020 at 10:11 PM.

07-24-2020, 07:12 AM	#3
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	User reached out to us directly - we will continue support privately. __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

07-23-2020, 03:12 AM	#2
demiseitrofv Junior Member Join Date: Jul 2020 Posts: 3	Steps completed this evening: 1. Used DisplayLink Installation Cleaner w/ docking station/hub unplugged; rebooted. 2. UsedWindows DisplayLink Support Tool for logging setup; rebooted. 3. Completed install of latest Windows Drivers for DisplayLink 9.3.3324.0 4. Connected docking station/hub back to laptop via supplied USB 3.0 cable w/ monitors. 5. Used laptop as normally would; within 10 minutes issue occurred (system freezing, monitors blinkingin/out, usb devices disconnecting/reconnecting).* 6. Completed steps for collecting support tool information (.zip); attached to email sent to support. Attached here as well in the hopes this helps troubleshoot the issue. DL_Windows_Logs_20200722_225603.zip