DisplayLink Monitor black but cursor visible

JamesK · 02-28-2020, 01:14 PM

I use two monitors in addition to my laptop screen. One of them is a HDMI to USB3 monitor. A recent update caused my USB3 monitor to go black, but yet I can still see the cursor on the screen when I move my mouse over to it.
I have updated every driver I can think of and received every update I can find. I cannot get the USB3 connected screen to work. I've tried different ports. I've tried different brands of HDMI-USB3 connectors. I've tried different monitors. Everything has the same result: black screen but cursor visible.
The only thing that works is setting my computer back to factory settings and trying to avoid updates, but eventually either a microsoft update or a Dell update gets through and my monitor goes black again. This is a terrible 'solution.'
Any ideas?

My system:
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-VJSE0OT
System Manufacturer Dell Inc.
System Model Inspiron 5576
System Type x64-based PC
System SKU 07E2
Processor AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.7, 1/29/2018
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0JW8XC
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.628"
User Name DESKTOP-VJSE0OT\salut
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.4 GB
Available Physical Memory 9.60 GB
Total Virtual Memory 17.8 GB
Available Virtual Memory 8.87 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

02-28-2020, 01:14 PM	#1
JamesK Junior Member Join Date: Feb 2020 Posts: 1	DisplayLink Monitor black but cursor visible I use two monitors in addition to my laptop screen. One of them is a HDMI to USB3 monitor. A recent update caused my USB3 monitor to go black, but yet I can still see the cursor on the screen when I move my mouse over to it. I have updated every driver I can think of and received every update I can find. I cannot get the USB3 connected screen to work. I've tried different ports. I've tried different brands of HDMI-USB3 connectors. I've tried different monitors. Everything has the same result: black screen but cursor visible. The only thing that works is setting my computer back to factory settings and trying to avoid updates, but eventually either a microsoft update or a Dell update gets through and my monitor goes black again. This is a terrible 'solution.' Any ideas? My system: OS Name Microsoft Windows 10 Home Version 10.0.18363 Build 18363 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-VJSE0OT System Manufacturer Dell Inc. System Model Inspiron 5576 System Type x64-based PC System SKU 07E2 Processor AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G, 3000 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Dell Inc. 1.0.7, 1/29/2018 SMBIOS Version 3.0 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Dell Inc. BaseBoard Product 0JW8XC BaseBoard Version A00 Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.18362.628" User Name DESKTOP-VJSE0OT\salut Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.4 GB Available Physical Memory 9.60 GB Total Virtual Memory 17.8 GB Available Virtual Memory 8.87 GB Page File Space 2.38 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Elevation Required to View Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes