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Old 10-01-2018, 06:52 AM   #1
SNI
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Lightbulb Lenovo USB 3.0 Pro dock, driver updated automatically

Hi,

We're using a number of the Lenovo USB 3.0 Pro dock with driver
version 8.4.3345. All works just fine - However on the 11th of September
the driver all of a sudden got updated to version 8.5.3490. Users, in most cases, cannot
upgrade drivers/install software on their PC's.

So my question is if the Displaylink software contains functionality to automatically
upgrade the driver or if I should look elsewhere for why this has happened.

Best regards
SNI
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Old 10-02-2018, 07:59 AM   #2
AlbanRampon
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Hello SNI,

No, they have no logic to update themselves. They don't call home either. They just control the hardware.
I'd recommend you look at Windows Update.

The Lenovo Pro Dock has driver 8.5.3490 (8.5 M1) on Windows Update:
https://www.catalog.update.microsoft...7e9%26pid_433f
The driver became available as a normal update, but NOT critical, following Lenovo's request on 6th July.

Which version of Windows is this?

Kind regards,
Alban
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Old 10-04-2018, 09:19 AM   #3
SNI
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Hi Alban,

Thanks for getting back to me . The OS is Win 7 Enterprise 64 bit.
We'll get digging into if this could be Windows Update.

Kind regards
SNI
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Old 10-04-2018, 09:46 AM   #4
AlbanRampon
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You're welcome SNI,

If you run the utility linked in the 3rd link in my forum signature, it will gather Windows installer logs.

SETUPAPI.*.LOG include that information.

For instance the following show the install was triggered by me plugging the device:
>>> [Setup online Device Install (Hardware initiated) - SCFILTER\CID_5975dsfsdf65794e454f7233\a&Yubico_Yub ikey_NEO_OTP+U2F+CCID_0_SCFILTER_CID_5975sdgfgadfg 7233]

And on Windows 7, a WU install would require manual user intervention with admin privilege (UAC prompt).


Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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