07-10-2023, 01:55 PM | #11 | |
Junior Member
Join Date: Jan 2022
Posts: 29
|
Quote:
https://support.displaylink.com/know...to-displaylink |
|
07-11-2023, 01:42 PM | #12 |
Junior Member
Join Date: Jan 2022
Posts: 29
|
Update:
Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and it has cleared up the issue FOR NOW. 1. download the DisplayLink Support Tool available here 3. log into your computer. 4. Run the DisplayLink Support Tool. 5. In top menu bar, click on Advanced and select Reset Screen Layout: 6. If needed, go to Mac settings and reconfigure your display layout Daniel also created an internal complaint for the problem so DisplayLink techs can try to solve it asap. |
07-12-2023, 01:43 PM | #13 |
Junior Member
Join Date: Jan 2022
Posts: 29
|
Yesterday's support person said DisplayLink techs do not know why external monitors are not coming up. I'm guessing the more logs we can send them, the better our chances.
|
07-15-2023, 01:50 AM | #14 | |
Junior Member
Join Date: Jul 2023
Posts: 1
|
link to support tool is missing ... can you pls repost
Quote:
|
|
07-20-2023, 01:37 PM | #15 |
Junior Member
Join Date: Jan 2022
Posts: 29
|
|
07-22-2023, 08:12 PM | #16 | |
Junior Member
Join Date: Jul 2023
Posts: 1
|
I am also having this problem. I did steps 1 through 4 and sent the log to support but I am not sure how to do step 5. Where is the "Advanced" button you used to reset the screen layout? I would like to use this even as a workaround until they fix the underlying problem. Thanks!!
Quote:
|
|
07-27-2023, 01:52 PM | #17 | |
Junior Member
Join Date: Jan 2022
Posts: 29
|
Quote:
1. download and install the support tool. 2. launch the support tool 3. on Mac, next to the little apple on the top menu bar (top left of your screen) you click "advanced" 4. when you click that, the 3rd option down is reset screen layout. It's not a good sign that in the past few weeks I'm contributing more support and knowledge in this forum than DisplayLink is. |
|
07-27-2023, 04:57 PM | #18 |
Junior Member
Join Date: Jul 2023
Posts: 1
|
Yes. me too. MB168B connected to a mac mini m1. Ventura 13.4 no useage as extended display. shows screen, but cannot use...mouse doenst extend, useless...
|
07-28-2023, 01:12 PM | #19 |
Junior Member
Join Date: Jul 2023
Posts: 1
|
I installed DisplayLink, but my monitor is not connected.
I tried "reset screen layout" but it didn't work. M2 Ventura 13.5 MBA & MBP�� --------- 2023/8/2 I found the cause. I had a Mac connected to a 3.2 Gen1 USB-A port I needed to connect to the correct upstream port Case solved. Thank you. Last edited by harapeko; 08-01-2023 at 03:37 PM. |
|
|