RDP Tools not working anymore since Windows 10 Upgrade to 1903 and connected to D6000

wditte · 06-27-2019, 01:29 PM

Good evening,

today I upgraded my windows 10 to 1903. Since then it is no longer possible to use third party RDP Tools like mRemoteNG or ASG Remote Desktop. Upon connecting I receive the black screen and by the time the Remote Desktop would load the application crashes.

While disconnecting the USB Docking Station - I am able to Use those programs just fine.

I also updated to the latest display link Version 9.1 M2 but the problem remains. Any suggestions? Thank you!

wditte · 06-27-2019, 01:34 PM

Name der fehlerhaften Anwendung: ASGRD.exe, Version: 12.0.6279.1, Zeitstempel: 0x5c86fc1a
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.18362.145, Zeitstempel: 0xf5733ace
Ausnahmecode: 0xe06d7363
Fehleroffset: 0x001133d2
ID des fehlerhaften Prozesses: 0x496c
Startzeit der fehlerhaften Anwendung: 0x01d52ce6d1aea79f
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\ASG-Remote Desktop 2019\ASGRD.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: 90200a98-18bd-4a31-a0d3-faec4bf148bf
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Anwendung: ASGRD.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: Ausnahmecode e06d7363, Ausnahmeadresse 758933D2

AlbanRampon · 06-28-2019, 11:05 AM

Hello,

There has been changes in the RDP implementation with Windows 10 v1903 compared to previous versions of the OS.
What about the inbox client? Does it work successfully?

I'll have to create a bug report for this to be investigated. Direct links to the tools which breaks would be useful. Would you have them on hand?

Kind regards,
Alban
Ref 30271: 3rd party RDP tools crash after upgrade to 19H1 when docked

wditte · 06-28-2019, 12:40 PM

https://mremoteng.org/

https://www.asg.com/en/Products/IT-S...e-Desktop.aspx

Inbox client? The Windows MSTSC.exe has no problems.

AlbanRampon · 06-30-2019, 07:38 PM

Good to know, thanks.
Have you opened a support case with them yet?
If the Windows native utility works and not these, this *might* be because of the changes in the RDP layers. I've opened something internally, but I doubt this will be a change for DisplayLink to make.
Kind regards,
Alban

wditte · 07-01-2019, 06:22 AM

They will investigate as well. Interesting thing is, that those Tools do work when the USB Docking Station is not connected.

06-27-2019, 01:29 PM	#1
wditte Junior Member Join Date: Jun 2019 Posts: 8	RDP Tools not working anymore since Windows 10 Upgrade to 1903 and connected to D6000 Good evening, today I upgraded my windows 10 to 1903. Since then it is no longer possible to use third party RDP Tools like mRemoteNG or ASG Remote Desktop. Upon connecting I receive the black screen and by the time the Remote Desktop would load the application crashes. While disconnecting the USB Docking Station - I am able to Use those programs just fine. I also updated to the latest display link Version 9.1 M2 but the problem remains. Any suggestions? Thank you!

06-27-2019, 01:34 PM	#2
wditte Junior Member Join Date: Jun 2019 Posts: 8	Logfiles Name der fehlerhaften Anwendung: ASGRD.exe, Version: 12.0.6279.1, Zeitstempel: 0x5c86fc1a Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.18362.145, Zeitstempel: 0xf5733ace Ausnahmecode: 0xe06d7363 Fehleroffset: 0x001133d2 ID des fehlerhaften Prozesses: 0x496c Startzeit der fehlerhaften Anwendung: 0x01d52ce6d1aea79f Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\ASG-Remote Desktop 2019\ASGRD.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll Berichtskennung: 90200a98-18bd-4a31-a0d3-faec4bf148bf Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Anwendung: ASGRD.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: Ausnahmecode e06d7363, Ausnahmeadresse 758933D2

06-28-2019, 11:05 AM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, There has been changes in the RDP implementation with Windows 10 v1903 compared to previous versions of the OS. What about the inbox client? Does it work successfully? I'll have to create a bug report for this to be investigated. Direct links to the tools which breaks would be useful. Would you have them on hand? Kind regards, Alban Ref 30271: 3rd party RDP tools crash after upgrade to 19H1 when docked __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by AlbanRampon; 06-28-2019 at 11:11 AM.

06-28-2019, 12:40 PM	#4
wditte Junior Member Join Date: Jun 2019 Posts: 8	Links to the tools https://mremoteng.org/ https://www.asg.com/en/Products/IT-S...e-Desktop.aspx Inbox client? The Windows MSTSC.exe has no problems.

06-30-2019, 07:38 PM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Good to know, thanks. Have you opened a support case with them yet? If the Windows native utility works and not these, this might be because of the changes in the RDP layers. I've opened something internally, but I doubt this will be a change for DisplayLink to make. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-01-2019, 06:22 AM	#6
wditte Junior Member Join Date: Jun 2019 Posts: 8	They will investigate as well. Interesting thing is, that those Tools do work when the USB Docking Station is not connected.