Monitor will not sense sleep mode on dvi, it is always on.

basilmir · 12-21-2009, 09:54 PM

Monitor will not sense sleep mode on dvi, it is always on.

I am on windows 7 x64, and all is well.
EXCEPT: The Displaylink connected monitor does NEVER go to sleep. If the pc sends sleep mode to the lcd's, the displaylink one will display a black picture. If i put my entire laptop to sleep, my monitor says, SIGNAL ERROR, and still never goes to sleep.

May i add that the monitor works flawlessly when under the normal DVI connection.

This IS IMPORTANT. My screen DOES NOT SLEEP, EVER, unless i go the back and flip the switch. This only happens when on Displaylink DVI.

Q: Is this a revision thing? Do i have to return the dock and get a newer one?

basilmir · 12-29-2009, 05:28 PM

I filed a ticket with support. Today, they responded... i hope they manage to fix something.

sundansx · 01-07-2010, 10:57 PM

how did you file a bug report?

basilmir · 01-10-2010, 06:39 PM

I files one here: http://www.displaylink.com/support/ask_question.php

Yes... I'm going through the paces... the support guy is nice but he's as clueless as i am.
I do have some new details.

1. If i shutdown all displays turn off as normal.

2. If i put the laptop to sleep, the display using displaylink via usb displays a "Signal error".

As it stands, it seems that if the power is not completely off the usb displaylink still expects some kind of data from the port.

Still the monitor on the usb displaylink will not go in standby when the computer is on.

basilmir · 01-19-2010, 10:25 AM

Oh well... today the displaylink support guy told me to return the product, my Toshiba dynadock U Universal USB Docking Station.

While he was very nice, i was expecting him to ask for some log files, some debug information, but it seems he was content in asking about the problem and them replying like this.

The dock works flawlessly, apart from this issue... and since toshiba's drivers do not, apparently, fully support windows 7 yet. I must wait.

12-21-2009, 09:54 PM	#1
basilmir Junior Member Join Date: Dec 2009 Posts: 12	Monitor will not sense sleep mode on dvi, it is always on. Monitor will not sense sleep mode on dvi, it is always on. I am on windows 7 x64, and all is well. EXCEPT: The Displaylink connected monitor does NEVER go to sleep. If the pc sends sleep mode to the lcd's, the displaylink one will display a black picture. If i put my entire laptop to sleep, my monitor says, SIGNAL ERROR, and still never goes to sleep. May i add that the monitor works flawlessly when under the normal DVI connection. This IS IMPORTANT. My screen DOES NOT SLEEP, EVER, unless i go the back and flip the switch. This only happens when on Displaylink DVI. Q: Is this a revision thing? Do i have to return the dock and get a newer one?

01-10-2010, 06:39 PM	#4
basilmir Junior Member Join Date: Dec 2009 Posts: 12	I files one here: http://www.displaylink.com/support/ask_question.php Yes... I'm going through the paces... the support guy is nice but he's as clueless as i am. I do have some new details. 1. If i shutdown all displays turn off as normal. 2. If i put the laptop to sleep, the display using displaylink via usb displays a "Signal error". As it stands, it seems that if the power is not completely off the usb displaylink still expects some kind of data from the port. Still the monitor on the usb displaylink will not go in standby when the computer is on. Last edited by basilmir; 01-10-2010 at 06:42 PM.

12-29-2009, 05:28 PM	#2
basilmir Junior Member Join Date: Dec 2009 Posts: 12	I filed a ticket with support. Today, they responded... i hope they manage to fix something.

01-07-2010, 10:57 PM	#3
sundansx Junior Member Join Date: Jan 2010 Posts: 7	how did you file a bug report?

01-19-2010, 10:25 AM	#5
basilmir Junior Member Join Date: Dec 2009 Posts: 12	Oh well... today the displaylink support guy told me to return the product, my Toshiba dynadock U Universal USB Docking Station. While he was very nice, i was expecting him to ask for some log files, some debug information, but it seems he was content in asking about the problem and them replying like this. The dock works flawlessly, apart from this issue... and since toshiba's drivers do not, apparently, fully support windows 7 yet. I must wait.