Driver Downloaded but no Desktop App

duncanpoundcake · 04-25-2020, 09:12 AM

Have a UG39DK1
Drivers downloaded are all up to date but no App is available on my laptop to access the dock.

Is this available elsewhere?

No CD came with the dock though according to the box there should have been one.

JakubDabrowski · 04-27-2020, 10:11 AM

Hello,

Thank you for contacting us on the forum.

The DisplayLink icon should be visible in your "show hidden icons" option if the software is installed. May you please check that and inform me if your device is working correctly?

About the CD, please contact your retailer or manufacturer as DisplayLink provide technology to power up the device but do not design or sell any end user products.

Best regards,
Jakub

04-25-2020, 09:12 AM	#1
duncanpoundcake Junior Member Join Date: Apr 2020 Posts: 3	Driver Downloaded but no Desktop App Have a UG39DK1 Drivers downloaded are all up to date but no App is available on my laptop to access the dock. Is this available elsewhere? No CD came with the dock though according to the box there should have been one.

04-27-2020, 10:11 AM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 269	Hello, Thank you for contacting us on the forum. The DisplayLink icon should be visible in your "show hidden icons" option if the software is installed. May you please check that and inform me if your device is working correctly? About the CD, please contact your retailer or manufacturer as DisplayLink provide technology to power up the device but do not design or sell any end user products. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution