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Old 12-27-2018, 07:20 PM   #1
Radium
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Default Blue Screen after Windows 10 1809 update

I recently updated to Windows 10 1809. After upgrading I now always get blue screen crashes when resuming from sleep.

The error is: DRIVER_POWER_STATE_FAILURE

Loading the memory dump in windbg says it is caused by dxgkrnl.sys.

I followed the instructions from the below link and it showed that it was caused by the DisplayLink driver:
https://superuser.com/questions/9806...-bsods-on-wake

I updated my Intel video drivers to the latest and the DisplayLink drivers 9.0 M0 found on your website. Blue screens still happened consistently.

I have the Plugable uga-4kdp. I unplugged it. Now my computer works great and never bluescreens. My laptop is Lenovo t540p.

It seems like the DisplayLink driver is causing this problem. What should I do?
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Old 12-31-2018, 11:01 AM   #2
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Hello Radium,

Would you be using Trend Micro by any chance?
We've had reports of an issue due to the delay added by the Trend Micro call interception which then times out the graphics susbsystem.
The last call before the crash of the forum post you copied was the nvidia kernel driver.

A BSOD comes from a kernel mode driver. DisplayLink doesn't have a kernel mode driver since Windows 10 Anniversary Update. These days are long gone now.
So, maybe being docked help trigger the issue, but the driver can't create a BSoD as it doesn't have the necessary elements to be able to.

Once you've confirmed/infirmed about Trend Micro, we can see how you could share the full memory dump for investigation. We might involve Microsoft.

Kind regards,
Alban
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Old 01-02-2019, 07:40 PM   #3
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Hi,
No, I don't use Trend Micro. I don't use 3rd party virus detection. I only use the one that is built into Windows.

Sorry, my original post was a little unclear. The link that I posted wasn't my crash dump. I just followed the directions that were posted in that link to diagnose my own crash dump. I'm not a windbg expert so I was just blindly running the windbg commands from that post (substituting my own values), I wanted to post them just in case that was an incorrect procedure.

Let me know if you want me to provide a memory dump file or anything else.
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Old 01-08-2019, 06:25 PM   #4
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Any updates on this? I'd like to continue using my DisplayLink device, but I need to leave it disconnected for now because it bluescreens my computer every time it resumes from sleep.
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Old 01-08-2019, 07:45 PM   #5
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Hello,
I would need the logs with the memory dump to be able to do anything.
Can you provide them? Last link of my forum signature details how to do this on all my posts.
Kind regards,
Alban
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Old 01-10-2019, 06:33 PM   #6
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AlbanRampon: I sent you a private message with the links to the memory dump and the diagnostic logs from the DisplayLink tool.

I couldn't find instructions for creating the memory dump, so if the one I sent is incorrect let me know and I can create another one.

Let me know when you've downloaded the files so that I can delete them. Thanks!
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Old 01-15-2019, 12:01 PM   #7
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Quote:
Originally Posted by Radium View Post
AlbanRampon: I sent you a private message with the links to the memory dump and the diagnostic logs from the DisplayLink tool.

I couldn't find instructions for creating the memory dump, so if the one I sent is incorrect let me know and I can create another one.

Let me know when you've downloaded the files so that I can delete them. Thanks!
Hello,
I have the files downloaded, you may now delete them.
Kind regards,
Alban
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Old 01-15-2019, 12:16 PM   #8
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Hi again Radium,

I've ran the windbg tool and your BSoD code is the same as the website you quoted, but the reason it trips is different.
FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!DpiFdoHandleDevicePower

There's no easy culprit visible from the tool as the last calls and the trip are with DirectX.
As expected, our driver is no in the stack as it's a kernel crash.

I need someone from engineering to look at that.

Kind regards,
Alban
--
Ref: 29287 - BSoD at sleep resume after updating to RS5 v1809 w/ Intel HD 4600
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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How to clean up a corrupted installation
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Old 01-15-2019, 07:33 PM   #9
Radium
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Quote:
Originally Posted by AlbanRampon View Post
Hi again Radium,

I've ran the windbg tool and your BSoD code is the same as the website you quoted, but the reason it trips is different.
FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!DpiFdoHandleDevicePower

There's no easy culprit visible from the tool as the last calls and the trip are with DirectX.
As expected, our driver is no in the stack as it's a kernel crash.

I need someone from engineering to look at that.

Kind regards,
Alban
--
Ref: 29287 - BSoD at sleep resume after updating to RS5 v1809 w/ Intel HD 4600
Hi, thanks for looking at my files. I agree, the crash is different than the link I posted. I just used the commands from the link and according to those commands the DisplayLink driver shows up as the cause (I'm not a windbg expert, so I wasn't sure the commands to use until I found that link).

The error is in the kernel, but somehow the DisplayLink driver is triggering it. I'm not really sure.

As far as I know I have the latest Windows and drivers so it is strange that nobody else is reporting this issue. It is 100% reproducible on my machine, if I have the DisplayLink device plugged in I always get the BSOD on resume from sleep. If I have the DisplayLink device disconnected it always works fine.
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Old 01-29-2019, 05:41 PM   #10
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One thing I noticed is that the BSOD seems to have something to do with the docking station. I'm using a Lenovo T540p with the Lenovo Ultra Dock docking station. If I plug the DisplayLink into the docking station's USB ports I always get a BSOD.

If I plug the DisplayLink directly into the computer's USB port then it works fine.

At least I found a workaround for now and can continue using all of my displays.
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