Re Install To Use Second Screen

[forextrader]

Hi guys I hope some one can help. I have a USB monitor adaptor Im using a laptop with windows 8 Ive installed the latest software from the website and all works fine untill I reboot then the screen does not come out of sleep mode. I have two monitors and have tried them both. If I then delete the soft ware and re install all works fine until I switch it off.. Please help



Regards Mike

[JamesH]

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[forextrader]

Hi here is the debug report as asked for..


Regards Mike









MIKESPC_20140217_072031.zip

[forextrader]

Any news guys??????

[forextrader]

Any idea?????

A reply would be nice

[JamesH]

Hi,

At the point you resume from sleep are there any errors against the device in device manager?

Does this happen on other USB ports on your notebook?

Thanks,
James

[forextrader]

Hi no problems in device manager and the display link is seen ok.
Now when I reinstall the programe I get nothing at all.. The mouse still disapears of my laptop screen as if going to the other monitor but the monitor is black never even flickers.. Yes it is switched on.. Should I just buy a new bit of hardware. Ow and yes I have tried it in other usb ports..
Ive sent a new attached report..


Regards Mike

[JamesH]

Hi,

Thanks for the information - I've raised this internally for further investigation. I'll let you know as soon as I hear anything.

Thanks,
James