Display Link Manager app crashes after long monitor sleeps

davss · 08-08-2023, 09:50 AM

Hi,

This started happening after update to DL 1.9 on a Mac Air M1 2020. Every time I let my monitors sleep for longer periods of time the Display Manager is no longer running when I wake them up and have to start it manually. I have already submitted this to support but am wondering if this is happening to anyone else?

MacBook Air 13" M1 2020 USB-C1 (top or bottom)
-> Monitor 1: Dell U4919 USB-C (extended native display that's also charging & handling video signals for all DL monitors)
-> Monitor 2: Dell U4919 USB-A1 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H
-> Monitor 3: Dell U4919 USB-A2 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H
-> Monitor 4: Dell U4919 USB-A3 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H

Cheers,
David
MacBook Air 13" M1 2020 + Ventura 13.4.1

rboerner · 08-08-2023, 11:00 AM

Quote:

Originally Posted by davss

Hi,

This started happening after update to 1.8 on a Mac Air M1 2020. Every time I let my monitors sleep for longer periods of time the Display Manager is no longer running when I wake them up and have to start it manually. I have already submitted this to support but am wondering if this is happening to anyone else?

MacBook Air 13" M1 2020 USB-C1 (top or bottom)
-> Dell U4919 USB-C (extended native display that's also charging & handling video signals for all DL monitors)
-> DL monitor 1: Dell U4919 USB-A1 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H
-> DL monitor 2: Dell U4919 USB-A2 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H
-> DL monitor 3: Dell U4919 USB-A3 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H

Cheers,
David
MacBook Air 13" M1 2020 + Ventura 13.4.1

As of today, the latest release of the DisplayLink Manager for macOS is version 1.9. If you have not already done so, I would suggest updating to the latest version in order to see if the behavior changes --> https://www.synaptics.com/products/d...ownloads/macos

If the unexpected behavior remains while using DisplayLink Manager 1.9, I would suggest reporting the issue directly to DisplayLink using the procedure outlined here --> https://support.displaylink.com/know...to-displaylink

davss · 08-08-2023, 11:46 AM

Sorry pressed 8 instead of 9 - I've just updated the text to indicate it's the last update 1.9 that's causing my issues.

08-08-2023, 09:50 AM	#1
davss Junior Member Join Date: Nov 2020 Posts: 28	Display Link Manager app crashes after long monitor sleeps Hi, This started happening after update to DL 1.9 on a Mac Air M1 2020. Every time I let my monitors sleep for longer periods of time the Display Manager is no longer running when I wake them up and have to start it manually. I have already submitted this to support but am wondering if this is happening to anyone else? MacBook Air 13" M1 2020 USB-C1 (top or bottom) -> Monitor 1: Dell U4919 USB-C (extended native display that's also charging & handling video signals for all DL monitors) -> Monitor 2: Dell U4919 USB-A1 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H -> Monitor 3: Dell U4919 USB-A2 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H -> Monitor 4: Dell U4919 USB-A3 -> StarTech USB32DPPRO (DP->USB-A) -> Dell U2515H Cheers, David MacBook Air 13" M1 2020 + Ventura 13.4.1 Last edited by davss; 08-08-2023 at 12:41 PM.

08-08-2023, 11:46 AM	#3
davss Junior Member Join Date: Nov 2020 Posts: 28	Sorry pressed 8 instead of 9 - I've just updated the text to indicate it's the last update 1.9 that's causing my issues.