Icon does not show on tray, display does not work
 

Cannot get the display to work, the icon does not show on tray, the green led on the device does not lite up, I have tried the drivers on the cd and the ones from the website ver 5.6. I am posting the support file log, Thanks

Hi

The problem is that the device is not booting correctly. It is coming up as PID 0x8060.

I've added a sticky thread on this here: http://www.displaylink.org/forum/showthread.php?t=896

Wim

No icon, but process running
 

I followed the sticky, and I appreciate you posting it, but it did not solve my problem. Here's my issue:

This happened on both my Windows 7 and XP machines. The product worked normally for about a week. Then the taskbar icon disappeared and the display stopped working.

After multiple uninstalls and driver re-installations (via the StarTech CD, StarTech website, and DisplayLink website), I could not get the icon to reappear.

The two DisplayLink programs appear in the Control Panel Add/Remove program sections. DisplayLink exe files also appear in my running processes in the Task Manager: in 7 it's "DisplayLinkUserAgent.exe"; in XP "DisplayLinkManager.exe". They both also appear in the Services section and are both listed as "started".

The green light is on on the product box.

Here's the problem: on both computers, there is nothing in the Device Manager under "USB Display Adapters". There isn't even a "USB Display Adapters" section. There is a "Universal Serial Bus controllers" but that's obviously different. all my other USB devices work fine (thumb drives, mouse, etc.)

So I guess this sounds like a defective hardware issue? The weird part is that, when I plug the device fresh into a computer, the Windows USB driver thing does its recognition process, but the icon never appears. So it's seeing something from the device.

Yes, that does sound like defective hardware. I would suggest contacting the product vendor for a replacement.

Wim

Same Problem on several computers
 

This has happened to me on several computers over the past couple of weeks. Everything was working fine and all of a sudden they have been dropping like fly's. I haven't had much time to look into the ones that have been failing, but I just setup a new device from SIIG on a new Windows 7 machine today.

I looked at the above post and the software shows installed, the service is running, the DisplayLinkUI and DisplayLinkUserAgent are running processes, the device shows properly in the Device Manager, and the hardware ID is USB\VID_17E9&PID_02EE .

Still Nothing! The tray icon does not show, in the Win7 display properties there is no second monitor. This is a brand new Win7 installation with basically nothing but AV and Office installed. I am having roughly the same issue on at least 3 other XP machines now where the adapter had been working perfectly for at a minimum 2-3 weeks. I have attached everything in the Debug directory.

Thanks,

GManNatl: this appears to be a very different problem from the one tbnews was having.

Please try 6.0M1 and possibly 5.6M1 from our downloads page: http://www.displaylink.com/support/downloads.php and let us know if you are having the same problem - that will help to narrow down what the issue is.

Also, the tool on http://www.displaylink.com/support/ticket.php?id=269 will provide us with more information.

thanks.

The icon doesn't appear
 

I just bought this thing today.
I have verified: the Software is all installed, the Service is running, the processes are running in task manager and the device is in Device manager and doesn't show the 8606 code.

I still do not see an icon.

I install the same software onto another PC and plug in this same device and it works fine.

DisplayLink does not work under XP
 

I am having a similar problem with XP only. Nothing works but the USB ports. Everything appears to be running but no joy. This is the Targus USB 3.0 Superspeed dock.

I have re-imaged the PC three times. Now I am starting re-image #4. I have also used two different PC models from two different manufacturers. This product evaluation is not going well. :-(

I have been working with Targus support but they are at a loss as well. It works under Win7 so it would not seem to be hardware.

Hopeless on XP?
 

Ok I'm ready to shoot it.

I installed DisplayLink-5.6.31870.exe. I connected the dock and then I saw the devices detected this time. At this point I got an error that my device requires a newer version. I installed the latest version from the Targus website (which is newer than the driver posted here). Now the icon is gone from the tray as well as most of the associated devices in Device Manager.

I uninstalled Displaylink and rebooted. I then re-installed DisplayLink-5.6.31870.exe. Now I am back to square one. No tray icon and most of the devices are not listed.

Could this possibly be any more frustrating? No, this is not a feature request. :-)



:eek::eek:

Yes it can! I rebuilt the machine and performed the exact same steps and now it is not detected using version 5.6 either.

In my travels I came across a real manual for v5.6.

http://displaylinkmanuals.s3.amazona...rManual5.6.pdf

Hi MarkM

Just me try and make things less frustrating. It sounds like the DisplayLink chip in this dock (DL-3900), which provides the audio Ethernet and video on this dock, is not being recognised on the USB bus.

V5.6 will not work with this dock, as v6.0 was the first release to support our DL-3xxx family. So let'ss try getting it working with v6.3 release.

As it sounds like the chip is not being detected on the bus, but you don't say if you are connecting to USB 2.0 or 3.0 ports. My first though is "Are you connecting it to a USB 3.0 port?". We know that early versions of host controller drivers have bugs that prevent it correctly recognising our USB 3.0 devices, which they have fixed in later releases.

Check out this article on our website to find the latest USB 3.0 drivers

If this is not the case, please can you post the system logs, with the dock connected, and 6.3 installed to see if that gives any further clues to the issue?

http://kb.displaylink.com/269

Thanks

Wim

Thanks Wim. It works fine under Win7 whether I utilize USB 2.0 or 3.0. The issue I am currently dealing with is an HP 2560p under XP on USB 2.0. Although a Samsung Series 9 has the same issue.

I will probably have to wait till Monday to gather the logs.

Thanks for the assist.

Hi Wim,

I just wish this would behave the same way twice in a row. I re-imaged the laptop and installed v6.3M0. All the devices were detected but I could not get the external monitor to work on HDMI or DVI. I rebooted the PC. Everything except the USB hub disappeared. :(

This is an HP 2560p utilizing USB 2.0.

Hi Wim,

I just re-imaged the machine again and performed the exact same steps. This time only the USB hub was detected. This is sooo weird.

Hi MarkM

It looks like the DisplayLink chip is not being detected on the USB bus. I suspect this is a hardware fault with the dock.

Could you contact your Targus rep and see if they have a replacement unit for evaluation? Hopefully this should solve the issue and you can do a proper evaluation.

Wim