No Picture

HC1Gunner · 12-26-2013, 07:54 PM

My 2nd monitor is a Samsung 215TW, I can move my mouse off the edge of my primary monitor, so its like the extended desktop is there, just no video getting through to my 2nd monitor.

I tried to hook it up with both DVI and analog VGA cables, no picture with each one. Monitor is working as I hooked up as my primary monitor and was able to view my windows XP desktop. I tried using different USB ports off my work PC, all the ports on the back are USB 2.0
Green LED light is lit on the device.

I have model UGA-165

JamesH · 01-02-2014, 05:39 PM

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

12-26-2013, 07:54 PM	#1
HC1Gunner Junior Member Join Date: Dec 2013 Posts: 1	No Picture My 2nd monitor is a Samsung 215TW, I can move my mouse off the edge of my primary monitor, so its like the extended desktop is there, just no video getting through to my 2nd monitor. I tried to hook it up with both DVI and analog VGA cables, no picture with each one. Monitor is working as I hooked up as my primary monitor and was able to view my windows XP desktop. I tried using different USB ports off my work PC, all the ports on the back are USB 2.0 Green LED light is lit on the device. I have model UGA-165

01-02-2014, 05:39 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" It's also worth trying the "System Compatibility Check" to see if anything is flagged up. Thanks, James