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08-16-2013, 02:45 PM | #1 |
Junior Member
Join Date: Aug 2013
Posts: 7
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AVG and HDMI
Just hooked up ASUS USB dock, and installed 8.1 drivers. Seems to work fine. However, I can't get the dock to recognize both external monitors. I have 2 external monitors, but they are both being identified as 2, instead of 1 (laptop), 2, and 3.
I'm not sure it this is DisplayLink driver issue, or Windows 8.1 issue. Any ideas? |
08-16-2013, 05:21 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Which Asus dock do you have? Thanks, James |
08-16-2013, 06:34 PM | #3 |
Junior Member
Join Date: Aug 2013
Posts: 7
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Universl HZ-1 USB 3.0
Running ASUS g75vw, with Windows 8.1 |
08-16-2013, 07:04 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
It sounds like they are mirroring each other, rather than both of them extending the notebook display. What does the taskbar based DisplayLink UI say? Thanks, James |
08-16-2013, 11:11 PM | #5 |
Junior Member
Join Date: Aug 2013
Posts: 7
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I've been through the display setting, and it only detects 1 external display. However, both externals show the same thing. One is VGA and the other is DVI, an they both show a 2 when "identified". So, the extend is going to the laptop, as I have the external as the main. Same thing occurs with laptop as main ... both externals are the same display. The USB doesn't recognize them as being different ports.
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08-17-2013, 10:34 AM | #6 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 If the issue persists please attach the debug logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
08-17-2013, 11:01 AM | #7 |
Junior Member
Join Date: Aug 2013
Posts: 7
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Do you have an email address I can send the logs to? I'd rather not post them in a public forum.
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