Blue screen error

scapg · 08-01-2013, 01:21 PM

When I load the latest version, I get blue screen when I get to login to Win 7 OS. I am using an HP Pavilion laptop, win 7 SP1, connected to HP USB Display Link hub. I was having no problems until I tried to use the latest 2 versions of the driver. Any help would be great - else I will go back to version 6.1 that was stable.
Thanks!

JamesH · 08-01-2013, 01:38 PM

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

scapg · 08-02-2013, 09:36 PM

Where can I upload this file securely - I have zipped it up and ready to provide for help.
Thx

JamesH · 08-05-2013, 09:47 AM

Hi,

I've sent you a PM.

Thanks,
James

JamesH · 08-06-2013, 02:27 PM

Hi,

Got your logs thanks.

Can you upgrade your AMD graphics and AMD USB3.0 host controller to the latest available?

Let me know if the issue persists after that.

Thanks,
James

scapg · 08-06-2013, 04:22 PM

Seems to be fixed but only time will tell - thanks for the help!

SNBIT · 08-06-2013, 09:44 PM

scapg,

Did JamesH recommendation to upgrade graphics and usb 3.0 host controller do the trick for you?

scapg · 08-06-2013, 09:53 PM

yes - so far but I just had a hard reboot that crashed my system but never got a blue screen - just halted everything and did a hard reboot. Was running Tomcat server with Derby database, Firefox version 19 as well, Outlook. Not sure what caused it.

scapg · 08-14-2013, 12:59 PM

Still having problems with blue screen during bootup. I installed 7.31M - latest version. It seemed to run fine yesterday all day but today when I booted up I could get past blue screen. Disconnected USB HP hub and all is well. I have upgraded my graphic adapter and USB Host ctrlr to latest versions. Open for any more suggestions before I try to downgrade back to a version that worked with my config. I think it was pre 7.0.
Thanks!

JamesH · 08-14-2013, 04:11 PM

Hi,

I'll need the debug logs to have a look.

Thanks,
James

08-01-2013, 01:21 PM	#1
scapg Junior Member Join Date: Aug 2013 Posts: 6	Blue screen error When I load the latest version, I get blue screen when I get to login to Win 7 OS. I am using an HP Pavilion laptop, win 7 SP1, connected to HP USB Display Link hub. I was having no problems until I tried to use the latest 2 versions of the driver. Any help would be great - else I will go back to version 6.1 that was stable. Thanks!

08-01-2013, 01:38 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 If the issue persists please attach the debug logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

08-02-2013, 09:36 PM	#3
scapg Junior Member Join Date: Aug 2013 Posts: 6	Where can I upload this file securely - I have zipped it up and ready to provide for help. Thx

08-05-2013, 09:47 AM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've sent you a PM. Thanks, James

08-06-2013, 02:27 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Got your logs thanks. Can you upgrade your AMD graphics and AMD USB3.0 host controller to the latest available? Let me know if the issue persists after that. Thanks, James

08-06-2013, 04:22 PM	#6
scapg Junior Member Join Date: Aug 2013 Posts: 6	Seems to be fixed but only time will tell - thanks for the help!

08-06-2013, 09:44 PM	#7
SNBIT Junior Member Join Date: Jul 2013 Posts: 5	scapg, Did JamesH recommendation to upgrade graphics and usb 3.0 host controller do the trick for you?

08-06-2013, 09:53 PM	#8
scapg Junior Member Join Date: Aug 2013 Posts: 6	yes - so far but I just had a hard reboot that crashed my system but never got a blue screen - just halted everything and did a hard reboot. Was running Tomcat server with Derby database, Firefox version 19 as well, Outlook. Not sure what caused it.

08-14-2013, 12:59 PM	#9
scapg Junior Member Join Date: Aug 2013 Posts: 6	Still having problems with blue screen during bootup. I installed 7.31M - latest version. It seemed to run fine yesterday all day but today when I booted up I could get past blue screen. Disconnected USB HP hub and all is well. I have upgraded my graphic adapter and USB Host ctrlr to latest versions. Open for any more suggestions before I try to downgrade back to a version that worked with my config. I think it was pre 7.0. Thanks!

08-14-2013, 04:11 PM	#10
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I'll need the debug logs to have a look. Thanks, James