Drivers causing problems with Windows Startup

AmBacchus · 10-08-2013, 11:54 PM

I downloaded the following driver:
- Drivers: Displaylink_7.4M0

To be used with my HP ENVY dv6t running Windows 8 Pro.

When the computer goes to reboot, an unexpected error occurs, and I have to do a system restore. I've tried this about 20 times now to try and set up my USB portable monitor., and have had no success.

JamesH · 10-09-2013, 10:41 AM

Hi,

Please run through this guide for general troubleshooting tips:
http://www.displaylink.org/forum/showthread.php?t=896

To help us investigate the issue, please download this tool:
http://www.displaylink.com/support/ticket.php?id=269
As soon as the issue is seen again, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

10-08-2013, 11:54 PM	#1
AmBacchus Junior Member Join Date: Oct 2013 Posts: 1	Drivers causing problems with Windows Startup I downloaded the following driver: - Drivers: Displaylink_7.4M0 To be used with my HP ENVY dv6t running Windows 8 Pro. When the computer goes to reboot, an unexpected error occurs, and I have to do a system restore. I've tried this about 20 times now to try and set up my USB portable monitor., and have had no success.

10-09-2013, 10:41 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this guide for general troubleshooting tips: http://www.displaylink.org/forum/showthread.php?t=896 To help us investigate the issue, please download this tool: http://www.displaylink.com/support/ticket.php?id=269 As soon as the issue is seen again, please run it and select "Gather Support Information" It's also worth trying the "System Compatibility Check" to see if anything is flagged up. Thanks, James