Samsung NP540U3C-A02UB using Intel HD Graphics 4000 and Displaylink 4300 crash

jmontalbo · 07-05-2013, 04:18 PM

Greetings,

I tried to browse around forums but did not find any direct answer or any problem that was exactly like mine.

I bought a Plugable USB 3.0 adapter that uses the Displaylink 4300 and tried to use it on my Samsung NP5403C-A02UB notebook (Windows 8) to add a 3rd monitor but it will not work.

When I install the driver, it causes the Intel display driver to completely stop, and my laptop display shuts off completely. I am able to remote in using TeamViewer and view the desktop, and when I check out the Intel display adapter in devmgr it states that Windows stopped this device because it was reporting errors. I can then only restore picture by uninstalling the Displaylink core software and drivers completely, and restarting the machine.

Please note that this does have a HDMI out for a second monitor, but I am trying to add a third using this external video card.

I've ensured that my Intel display driver is current, and I've tried every version of the displaylink driver from 7.3 down to 6.2.

Anyone have this same issue and have any suggestions? Any replies are appreciated and thanks!

JamesH · 07-06-2013, 04:49 PM

Hi,

Please run through these steps and post the logs if the issue persists:
http://www.displaylink.org/forum/showthread.php?t=896

Thanks,
James

07-05-2013, 04:18 PM	#1
jmontalbo Junior Member Join Date: Jul 2013 Posts: 1	Samsung NP540U3C-A02UB using Intel HD Graphics 4000 and Displaylink 4300 crash Greetings, I tried to browse around forums but did not find any direct answer or any problem that was exactly like mine. I bought a Plugable USB 3.0 adapter that uses the Displaylink 4300 and tried to use it on my Samsung NP5403C-A02UB notebook (Windows 8) to add a 3rd monitor but it will not work. When I install the driver, it causes the Intel display driver to completely stop, and my laptop display shuts off completely. I am able to remote in using TeamViewer and view the desktop, and when I check out the Intel display adapter in devmgr it states that Windows stopped this device because it was reporting errors. I can then only restore picture by uninstalling the Displaylink core software and drivers completely, and restarting the machine. Please note that this does have a HDMI out for a second monitor, but I am trying to add a third using this external video card. I've ensured that my Intel display driver is current, and I've tried every version of the displaylink driver from 7.3 down to 6.2. Anyone have this same issue and have any suggestions? Any replies are appreciated and thanks!

07-06-2013, 04:49 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through these steps and post the logs if the issue persists: http://www.displaylink.org/forum/showthread.php?t=896 Thanks, James