Touch pad scroll and pinch freeze on secondary screen

orenlvy · 11-09-2023, 06:26 AM

Setup :
DisplayLink docking station to the MacBook Air M2 (2023) with 2 DELL Monitors.
using the Mackbook air as my main keyboard and touchpad

Status & Scenario
- Mouse works OK
- Main screen works fins with touchpad
- Secondary screen - the touchpad scrolling do not work properly on the second screen
- scrolling freeze often - sometimes more than 1 sec freeze
- Pinch zooming extremely - no ability to do small zoom in or out as the zoom work in big steps - while small finger movement create a huge zoom
- when using a mouse on the same secondary screen - the scroll work perfectly and is smooth

MacBook Air M2 (2023)
macOS: Sonoma 14
DisplayLink Manager: Release: 1.09. build 148

Thank you

Bah434x · 11-10-2023, 10:08 AM

What type of dock do you have, also power, and host cables..?

orenlvy · 11-11-2023, 07:59 PM

Hi Bah434x,

Docking station:
Lionwei DisplayLink Docking Station Dual Monitor, DisplayLink USB C Dock for MacBook M1 M2/Windows, USB 3.0 Dual 4K HDMI&DisplayPort,2.5 Gigabit Ethernet,120W DC Power Supply,6 USB Ports,SD/Micro sd,Audio

Host cable:
TRANGJAN Thunderbolt 4 Cable USB4 Type C to USB C PD 100W Fast Charging Cord 8K@60Hz 40Gbps Type-c Data Sync Line For Macbook Pro iPad

Power my MacBook Air M2 using the Host cable. The Dock is up to 120W.

Thank you,
Oren

Bah434x · 11-13-2023, 09:14 AM

Quote:

Originally Posted by orenlvy

Hi Bah434x,

Docking station:
Lionwei DisplayLink Docking Station Dual Monitor, DisplayLink USB C Dock for MacBook M1 M2/Windows, USB 3.0 Dual 4K HDMI&DisplayPort,2.5 Gigabit Ethernet,120W DC Power Supply,6 USB Ports,SD/Micro sd,Audio

Host cable:
TRANGJAN Thunderbolt 4 Cable USB4 Type C to USB C PD 100W Fast Charging Cord 8K@60Hz 40Gbps Type-c Data Sync Line For Macbook Pro iPad

Power my MacBook Air M2 using the Host cable. The Dock is up to 120W.

Thank you,
Oren

Sounds like you have power and host covered, its not Ia dock ive come across and it doesn't appear on the supported list..

Maybe try the new drivers 1.10.0 Build 177.

orenlvy · 11-18-2023, 08:13 PM

Issue found:
The display with the freezing rolling issue was setup with 165Hz refrash rate !
Setting it to 60Hz solved the issue.
Not sure if I set it up previously or it was its default....

Thank you ChatGPT lightening me with possible causes

And thank you forum for support!

Cheers,
Oren

11-09-2023, 06:26 AM	#1
orenlvy Junior Member Join Date: Nov 2023 Posts: 3	Touch pad scroll and pinch freeze on secondary screen Setup : DisplayLink docking station to the MacBook Air M2 (2023) with 2 DELL Monitors. using the Mackbook air as my main keyboard and touchpad Status & Scenario - Mouse works OK - Main screen works fins with touchpad - Secondary screen - the touchpad scrolling do not work properly on the second screen - scrolling freeze often - sometimes more than 1 sec freeze - Pinch zooming extremely - no ability to do small zoom in or out as the zoom work in big steps - while small finger movement create a huge zoom - when using a mouse on the same secondary screen - the scroll work perfectly and is smooth MacBook Air M2 (2023) macOS: Sonoma 14 DisplayLink Manager: Release: 1.09. build 148 Thank you

11-10-2023, 10:08 AM	#2
Bah434x Member Join Date: Sep 2023 Posts: 44	What type of dock do you have, also power, and host cables..? __________________ MacBook Air 15” M2 Midnight 3x Dell U2723QE 27” 4K Alogic DX3 Dock DL 1.10.0 Build 117 Sonoma 14.1.1 My Setup

11-11-2023, 07:59 PM	#3
orenlvy Junior Member Join Date: Nov 2023 Posts: 3	Hi Bah434x, Docking station: Lionwei DisplayLink Docking Station Dual Monitor, DisplayLink USB C Dock for MacBook M1 M2/Windows, USB 3.0 Dual 4K HDMI&DisplayPort,2.5 Gigabit Ethernet,120W DC Power Supply,6 USB Ports,SD/Micro sd,Audio Host cable: TRANGJAN Thunderbolt 4 Cable USB4 Type C to USB C PD 100W Fast Charging Cord 8K@60Hz 40Gbps Type-c Data Sync Line For Macbook Pro iPad Power my MacBook Air M2 using the Host cable. The Dock is up to 120W. Thank you, Oren Last edited by orenlvy; 11-11-2023 at 08:08 PM.

11-18-2023, 08:13 PM	#5
orenlvy Junior Member Join Date: Nov 2023 Posts: 3	Issue found: The display with the freezing rolling issue was setup with 165Hz refrash rate ! Setting it to 60Hz solved the issue. Not sure if I set it up previously or it was its default.... Thank you ChatGPT lightening me with possible causes And thank you forum for support! Cheers, Oren