MB168+ Vaio Duo 13 - Display Resets every few minutes

[Redback911]

Hi All,

I am seeing a similar problem to an earlier poster, but instead of a disconnect every 5 seconds, my video reset/disconnect is every few minutes.

Sony Duo 13
- Running Windows 8.1
- Intel Video Card (uninstalled, updated, no change)
- Running all the latest video and DisplayLink drivers
- Disabled USB Hub power saving (In Device Settings)

The Asus MB168+ works fine on my Windows 8 Desktop, but not on my Sony Duo 13. The laptop comes with two USB 3.0 ports and both experience the same problem.

Running the DisplayLink Support Tool:

Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Pass: Graphics driver date
Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed

I enabled the Advanced Logging and now have a Zip diagnostic file, obtained while I recreated the problem. Who/how should I send the Zip file to?

Thank!

[JamesH]

Hi,

Please attach the tool to your reply - see Additional Options underneath the Message field for the Manage Attachments button.

Thanks,
James

[Redback911]

Thanks James, as requested.

[Redback911]

Hi James,

Any thoughts to suggestions? I appreciate that you are limited by the USB hardware manufacturer and Microsoft 8.1 drivers. As it stands the Asus MB168+ is no good, so I see two options:

1. Send MB168+ it back to supplier.
2. Downgrade to Windows 8

Right now option 2 is my preferred plan, but I guess that this may not be 100% of having a working laptop with the MB168+, but all signs show Windows 8 and displaylink is a lot more stable.

Thanks!

[JamesH]

Hi,

Just looking at this now.

Thanks,
James

[JamesH]

Hi,

Can you try v7.4 M4 from here:
http://www.displaylink.com/support/downloads.php

Thanks,
James

[Redback911]

Hi James,

Thanks for the follow-up. I uninstalled the most recent drivers and installed v7.4 M4 as suggested. Unfortunately the problem is not fixed. I have attached the new diagnostic files.

Thanks!

[Redback911]

Ok, downgraded via clean Windows 8 install. Happy to say display/drivers working fine. I will avoid Windows 8.1 until I know that the drivers are working.

[Witchfinder]

I'm having the same issue on my Sony VAIO Multi-Flip 13A. I've sent a diagnostic file to the e-mail address (no response yet, but I only sent it this morning). The problem most commonly occurs when opening/closing/minimising/switching/maximising applications, or when moving the cursor to the other screen.

Based on what I'm seeing, this is clearly an instability in the DisplayLink software itself.

Downgrading to Windows 8 isn't really an option for me, so I'm stuck with what amounts to an expensive, shiny brick until you guys sort out the software.

[Witchfinder]

Quick note - tried 7.4 M4 -made no difference, same problem.

[JamesH]

Quick note - tried 7.4 M4 -made no difference, same problem.

Hi,

Thanks - I've picked up your email and logs and have raised this internally for investigation.

James

[Witchfinder]

Thanks - I've picked up your email and logs and have raised this internally for investigation.
Thanks James, much appreciated. If you need further logs or data, I'm happy to gather it for you.

[Witchfinder]

I've had some limited success by using a Saitek "UFO" USB hub between my USB 3 port and the MB168B+. It might be worth other users trying their own USB hubs.

Obviously this isn't a long-term solution, but it's worth a try

[Redback911]

I've had some limited success by using a Saitek "UFO" USB hub between my USB 3 port and the MB168B+. It might be worth other users trying their own USB hubs.

Obviously this isn't a long-term solution, but it's worth a try


Oh thanks for that Witchfinder. Will try the same.

[JamesH]

Hi,

This issue is fixed in the next software release due out at the end of this month.

Thanks,
James

[rg12]

I've had the same problem and kind of "solved" it when i noticed that
when i connect my smartphone (galaxy s2) to the usb jack then the
display link monitor starts to flicker and disconnect every few seconds.

So the solution which i don't really accept is to never connect my phone
if i want to keep working with the display link monitor.

Waiting for this software update...maybe the solution will come from there.

[JamesH]

Hi,

This issue is fixed in the next software release due out at the end of this month.

Thanks,
James

Hi,

This release (R7.5 M1) is now available here:
http://www.displaylink.com/support/downloads.php

Thanks,
James