USB 3.0 display issues

[Luczx9]

Hi,

my wavlink keeps connecting / reconnecting. the software is up to date . when all plugged in if i plug my phone into the wavlink port it shows on my computer. however I am not able to select the second monitor. to run as dual displays. I havent used the set up for a few months. but i did have it talking to the monitor for a brief run 2 days ago, but it kept disconnecting/freezing.

i ran the test and have attached the report

I am running 8.1 on a Dell XPS12.

any help would be greatly appreciated

LS

[JamesH]

Hi,

The logs are showing USB connection errors.

Can you run through this FAQ for some suggestions?
http://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl

Thanks,
James

[cpolyn]

hi guys,
i have the same issue with a XPS 12, under windows 10. I tested also another laptop dell E7440 and i still have monitor disconnection. My dock station is a brand new Dell Dock USB 3.0 monitor stand (MKS14).
tested other usb 3 cable, same thing, drivers and bios up to date.
the only workareound is to use a USB2 cable and it works fine.

where is the issue ? windows 10, driver, docking station ?

thanks for your help

[cpolyn]

attaching log file from yesterday

[FBO]

Hi,

I have a brand new MKS14 dock as well and have the same issue with a Dell Latitude E5550 under windows 10, with drivers and BIOS up to date. Like cpolyn I need to use an USB2 cable to prevent the monitor from repeatedly disconnecting/freezing.

I tested the MKS14 also with a Lenovo Thinkpad T520 under Windows 7 and that works fine even with an USB3 cable.

With both system configurations I have an additional issue. Two of four USB ports and the built-in card reader of the MKS14 do not operate and are not shown in the device manager. Could this be a MKS14 hardware problem?

Thanks for your help!