USB 3.0 display issues

Luczx9 · 09-16-2015, 02:37 AM

Hi,

my wavlink keeps connecting / reconnecting. the software is up to date . when all plugged in if i plug my phone into the wavlink port it shows on my computer. however I am not able to select the second monitor. to run as dual displays. I havent used the set up for a few months. but i did have it talking to the monitor for a brief run 2 days ago, but it kept disconnecting/freezing.

i ran the test and have attached the report

I am running 8.1 on a Dell XPS12.

any help would be greatly appreciated

LS

JamesH · 09-16-2015, 08:06 AM

Hi,

The logs are showing USB connection errors.

Can you run through this FAQ for some suggestions?
http://support.displaylink.com/knowl...from-repeatedl

Thanks,
James

cpolyn · 12-02-2015, 08:53 PM

hi guys,
i have the same issue with a XPS 12, under windows 10. I tested also another laptop dell E7440 and i still have monitor disconnection. My dock station is a brand new Dell Dock USB 3.0 monitor stand (MKS14).
tested other usb 3 cable, same thing, drivers and bios up to date.
the only workareound is to use a USB2 cable and it works fine.

where is the issue ? windows 10, driver, docking station ?

thanks for your help

cpolyn · 12-02-2015, 08:58 PM

attaching log file from yesterday

FBO · 12-07-2015, 08:48 PM

Hi,

I have a brand new MKS14 dock as well and have the same issue with a Dell Latitude E5550 under windows 10, with drivers and BIOS up to date. Like cpolyn I need to use an USB2 cable to prevent the monitor from repeatedly disconnecting/freezing.

I tested the MKS14 also with a Lenovo Thinkpad T520 under Windows 7 and that works fine even with an USB3 cable.

With both system configurations I have an additional issue. Two of four USB ports and the built-in card reader of the MKS14 do not operate and are not shown in the device manager. Could this be a MKS14 hardware problem?

Thanks for your help!

12-02-2015, 08:53 PM	#3
cpolyn Junior Member Join Date: Dec 2015 Posts: 2	monitor disconnection under windows 10 with USB3 mks14 dell dock hi guys, i have the same issue with a XPS 12, under windows 10. I tested also another laptop dell E7440 and i still have monitor disconnection. My dock station is a brand new Dell Dock USB 3.0 monitor stand (MKS14). tested other usb 3 cable, same thing, drivers and bios up to date. the only workareound is to use a USB2 cable and it works fine. where is the issue ? windows 10, driver, docking station ? thanks for your help

09-16-2015, 08:06 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, The logs are showing USB connection errors. Can you run through this FAQ for some suggestions? http://support.displaylink.com/knowl...from-repeatedl Thanks, James

12-07-2015, 08:48 PM	#5
FBO Junior Member Join Date: Dec 2015 Posts: 1	Hi, I have a brand new MKS14 dock as well and have the same issue with a Dell Latitude E5550 under windows 10, with drivers and BIOS up to date. Like cpolyn I need to use an USB2 cable to prevent the monitor from repeatedly disconnecting/freezing. I tested the MKS14 also with a Lenovo Thinkpad T520 under Windows 7 and that works fine even with an USB3 cable. With both system configurations I have an additional issue. Two of four USB ports and the built-in card reader of the MKS14 do not operate and are not shown in the device manager. Could this be a MKS14 hardware problem? Thanks for your help!