UGREEN Revodok Pro 209 Docking Station problem on Tahoe

[Nasrii]

Hello,

It depends which Revodock Pro model exactly you have. Please provide model number (106, 207, 208, 2102, 312 or other).

Regards,
Szymon
hello,
i'm facing the same issue,
I have :
UGREEN Revodok Pro 209 Docking Station
Macbook Air M4 Tahoe 26.3 (25D125)

[Szymon]

Hi Nasrii,

Please describe the problem a bit more as often they may look the same but they usually are unique.

PS. I've moved your post to a dedicated thread.

Regards,
Szymon

[Nasrii]

Hi Szymon,
thank you for your reply.
here is my setup:
Macbook Air M4 Tahoe 26.3 (25D125)
UGREEN Revodok Pro 209 Docking Station
Samsung Odyssey G95C 49" LED DWQHD 240 Hz FreeSync Premium Pro Courbe

when I use just hdmi directly to my macbook, its working, but when i USE my dock it doesn't.
the dock is connected, my external ssd connected through the dock is working, my mac is charging.

I'm stuck with DisplayLinkManager stating that I should connect my device...


Thanks

[Szymon]

Hi Nasri,

Thank you for your update.
Are you on the latest DisplayLink Manager 15.1?
If so, would you be able to capture debug logs and send them to us? There is an instruction for this https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

Let me know when you complete this. Thanks.

Regards,
Szymon

[Nasrii]

Hi Nasri,

Thank you for your update.
Are you on the latest DisplayLink Manager 15.1?
If so, would you be able to capture debug logs and send them to us? There is an instruction for this https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

Let me know when you complete this. Thanks.

Regards,
Szymon

Hi Szymon,

I can't upload the zip in the forum,
here is a link:
https://we.tl/t-WRNCAxnHt1bNddmE

thanks
Nas

[Nasrii]

Hi Nasri,

Thank you for your update.
Are you on the latest DisplayLink Manager 15.1?
If so, would you be able to capture debug logs and send them to us? There is an instruction for this https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

Let me know when you complete this. Thanks.

Regards,
Szymon



Hi Szymon, here is a new link :)

https://we.tl/t-FTPe5xfQryLzc4GC

[Nasrii]

Hi Nasri,

Thank you for your update.
Are you on the latest DisplayLink Manager 15.1?
If so, would you be able to capture debug logs and send them to us? There is an instruction for this https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

Let me know when you complete this. Thanks.

Regards,
Szymon

Hi Szymon,

new link :)
https://we.tl/t-cTVXaBvC3YEfVXm0

[Szymon]

Hi Nasrii,

Thank you for the logs. Unfortunately, inspecting them I don't see any signs a DisplayLink dock has been connected. Could you check following?

Could you please try the following steps:


Unplug the dock and go to Settings
Select Privacy & Security
Open Accessories and set it to "Always Allow"
Re-plug the dock and check if the issue is fixed*


If this doesn't change this means it is either not a DisplayLink dock or it is a hardware failure.

Regards
Szymon