DisplayLink Forum

DisplayLink Forum (https://www.displaylink.org/forum/index.php)
-   Mac Software (https://www.displaylink.org/forum/forumdisplay.php?f=30)
-   -   Displaylink ceases to work in 10.13.4 (https://www.displaylink.org/forum/showthread.php?t=65890)

jberez 09-13-2018 02:29 AM

Quote:

Originally Posted by AlbanRampon (Post 86642)
Update: September 12th
Users on High Sierra 10.13.4-10.13.6 should install the newly published v4.3 as the workaround to enable one extended USB display now supports additional resolutions.

It was nice to see you finally supporting more resolutions, but they're all lower than the 1920x1200 I can get by mirroring my MBP, not to mention even higher ones that my DisplayLink device used to handle. Any chance of adding some higher resolutions, or does your use of AirPlay make 1080p a hard upper limit?

mlukaszek 09-13-2018 08:48 AM

Custom resolutions, including 4K can now be set using a new DisplayLink UI icon that should be appearing next to the WiFi icon once a DisplayLink monitor using AirPlay is connected.

Preferred mode should be persisted for the screen, so the custom resolution would be restored after reconnecting, even if it's higher than 1080p.

Note the system settings UI for that DisplayLink screen would not be aware of those extra resolutions - the highest listed would still be 1080p, and none would seem selected if a custom resolution is not in the original list in system UI.

Regards,
Michal

warlockuk 09-13-2018 02:21 PM

Quote:

Originally Posted by mlukaszek (Post 86648)
Custom resolutions, including 4K can now be set using a new DisplayLink UI icon that should be appearing next to the WiFi icon once a DisplayLink monitor using AirPlay is connected.

Preferred mode should be persisted for the screen, so the custom resolution would be restored after reconnecting, even if it's higher than 1080p.

Note the system settings UI for that DisplayLink screen would not be aware of those extra resolutions - the highest listed would still be 1080p, and none would seem selected if a custom resolution is not in the original list in system UI.

Regards,
Michal

I just updated to the new driver and now my display will only mirror. Yay.

*edit*
I had to totally remove the driver, restart and then reinstall. And restart.

Seeeeems to work for now. Cheers. Second USB dongle dead but I can live with that for now :)

jberez 09-13-2018 06:10 PM

Quote:

Originally Posted by mlukaszek (Post 86648)
Custom resolutions, including 4K can now be set using a new DisplayLink UI icon that should be appearing next to the WiFi icon once a DisplayLink monitor using AirPlay is connected.

Preferred mode should be persisted for the screen, so the custom resolution would be restored after reconnecting, even if it's higher than 1080p.

Note the system settings UI for that DisplayLink screen would not be aware of those extra resolutions - the highest listed would still be 1080p, and none would seem selected if a custom resolution is not in the original list in system UI.

Regards,
Michal

Thanks, that works!

warlockuk 09-14-2018 10:50 AM

Is it my imagination, or do the custom resolutions actually just stretch? I've got a 1920x1200 screen that looks blurry at 1920x1200 but fine at 1920x1080 (with bars)... I take it that's expected ? :/

johnmharte 09-14-2018 05:49 PM

https://imgur.com/at36xc2.png
I'm running 2560x1440 and it is blurry. Not crazy blurry but pretty bad, that's on a pair of Dell 4k 24" monitors. Of course, I can only have one working at a time, aka the airplay mirroring "fix".

So all this did for me was allow for higher, although blurry resolution.

Maybe by 2019 we can use our HumanScale arms....

jberez 09-14-2018 06:42 PM

Quote:

Originally Posted by warlockuk (Post 86659)
Is it my imagination, or do the custom resolutions actually just stretch? I've got a 1920x1200 screen that looks blurry at 1920x1200 but fine at 1920x1080 (with bars)... I take it that's expected ? :/

Worse than that. At least on my 2011 MBP, it adds a great deal of lag. Going back to 1920x1080 myself. Unfortunately my computer won't support Mojave, so will just have to live with it.

marcio.camuati 09-15-2018 01:47 PM

Quote:

Originally Posted by warlockuk (Post 86652)
I just updated to the new driver and now my display will only mirror. Yay.

*edit*
I had to totally remove the driver, restart and then reinstall. And restart.

Seeeeems to work for now. Cheers. Second USB dongle dead but I can live with that for now :)

For me it didn't work. I tried to uninstall and reinstall it but after the process my screens are black showing only the mouse cursor. When I change it to mirror all screens show the image correctly. :(

What can I do to fix it?

warlockuk 09-17-2018 07:49 AM

Quote:

Originally Posted by marcio.camuati (Post 86667)
For me it didn't work. I tried to uninstall and reinstall it but after the process my screens are black showing only the mouse cursor. When I change it to mirror all screens show the image correctly. :(

What can I do to fix it?

Ouch. In that case I have no idea. Maybe try the previous driver, beta 5 if you can get it?

I had real problems getting this one working, it was a re-install followed by about 15 minutes of fighting to get the monitor to be used as a monitor.

Just to check, on the Airplay icon up top, is 'Use as a separate display' selected / selectable?

warlockuk 09-17-2018 08:56 AM

I'm starting to experience similar things - I regularly undock/redock the machine and on re-docking there's usually a 50/50 chance the screen will be mirrored again or the wrong resolution (and blurry). All I can do there is un-plug and replug until it works - that might work for you if it's only mirroring?

MC Ren 09-17-2018 11:29 PM

Quote:

Originally Posted by warlockuk (Post 86672)
I'm starting to experience similar things - I regularly undock/redock the machine and on re-docking there's usually a 50/50 chance the screen will be mirrored again or the wrong resolution (and blurry). All I can do there is un-plug and replug until it works - that might work for you if it's only mirroring?

Yeah me too. I experience the same exact thing. This is getting out of hand.

Pbowater 09-18-2018 11:25 AM

So, with Mojave (non-beta) less than a week away, can anyone at DisplayLink give us an indication of whether their fix is ready for this?

I'd like to upgrade, and have both monitors working properly again.

AlbanRampon 09-18-2018 12:01 PM

Quote:

Originally Posted by Pbowater (Post 86681)
So, with Mojave (non-beta) less than a week away, can anyone at DisplayLink give us an indication of whether their fix is ready for this?

I'd like to upgrade, and have both monitors working properly again.

What I understood from internal testing and feedback since 30th July is that the functionality was restored, with better quality than before (clamshell, rotation...)
The main item left to address on Mojave is some 2018 model with a fix having to be validated before distribution.
Me commenting on another company's readiness/work quality is inappropriate, so won't happen. You may either contact the other party or take the feedback from other users who are using this.

Kind regards,
Alban

Pbowater 09-18-2018 01:01 PM

@Alban, thanks for the quick reply, that does sound encouraging, doubt I will be the first person to try it out though :)

One thing I will mention, on the AirPlayed screen I am using at the moment, when the CPU is loaded up a bit with other things it starts to become a little unworkable, mouse starts skipping across the screen, and apps are slow to update the screen. Will this be improved in the move to Mojave?

Thanks again,


Peter.

AlbanRampon 09-18-2018 01:16 PM

You're welcome Peter,
On Mojave, we don't (need to) rely on AirPlay. We use the same OS documented API we were using before, with our own encoder. That means similar performance to what you would have had on 10.13.3, plus improvements brought since by the OS, our driver and our firmware changes.
Our adaptative encoder has better quality, resolution and latency than the AirPlay route. That's why we wanted to go back to it. Also, we can drive more displays.
The encoder is similar technology that used in the wireless VR adapter released by HTC, where low latency and quality are unavoidable requirements.

There are other, more fundamental, improvements planned as well. They are long term and this is too early for me to be able to disclose content at this stage.

I think it would be interesting to review your use case on the standard implementation. If you still have these impact, we should review what is taking place to make sure that is covered in the plans.

cmdub 09-18-2018 02:24 PM

I sent an email about this yesterday but I've not had much luck getting the newest v5.0 beta driver working on a Mid-2017 MacBook on the latest Mojave beta. Only getting black screens with cursor. Same experience using v4.3 beta 5/6 on the latest Mojave beta.

Pbowater 09-19-2018 08:51 AM

Quote:

Originally Posted by AlbanRampon (Post 86691)
You're welcome Peter,
On Mojave, we don't (need to) rely on AirPlay. We use the same OS documented API we were using before, with our own encoder. That means similar performance to what you would have had on 10.13.3, plus improvements brought since by the OS, our driver and our firmware changes.
Our adaptative encoder has better quality, resolution and latency than the AirPlay route. That's why we wanted to go back to it. Also, we can drive more displays.
The encoder is similar technology that used in the wireless VR adapter released by HTC, where low latency and quality are unavoidable requirements.

There are other, more fundamental, improvements planned as well. They are long term and this is too early for me to be able to disclose content at this stage.

I think it would be interesting to review your use case on the standard implementation. If you still have these impact, we should review what is taking place to make sure that is covered in the plans.

This is all very, very good news Alban, thanks so much for expanding on the tech involved.

To expand a little on my setup, I have :

MacBook Air Mid 2012 with an di& and 8GB -so Mojave compatible unless I am very much mistaken
2 22" 1680x1050 Samsung monitors

Dual output Targus Dock: https://www.targus.com/uk/dual-video...ion-dock120euz

I ran this with good performance before mistakenly upgrading the OS one point beyond safe.

My set up now is one monitor plugged in via the lightning port and a DVI adapter, and one plugged into the Dock with one of the Beta drivers working it via AirPlay.

If I am using Chrome on the lightning-ported monitor, viewing this page which uses WebGL, for example: https://www.raf.mod.uk/aircraft/lightning/#cloudBgd , the AirPlay monitor, where I write my code is very slow to update mouse position, typing, app updates and dialogue box changes.

Moving my mouse pointer over to the lightning-ported monitor and the mouse cursor movements and screen updates are perfectly normal. Same for the built in MacBook monitor.

I can only assume that as AirPlay is not using a graphics adapter, that it is using the main CPU quite intensively, and therefore introducing 'lag' of sorts.

This is a development machine, and can be quite hard pushed at times, but even with closing known CPU hogs down this still appears.

Hope that helps a little?

Other stuff is very encouraging and I look forward to testing and reporting once on Mojave and running two screens via DisplayLink :)

Thanks,


Peter

marcio.camuati 09-20-2018 12:30 PM

Quote:

Originally Posted by warlockuk (Post 86671)
Ouch. In that case I have no idea. Maybe try the previous driver, beta 5 if you can get it?

I had real problems getting this one working, it was a re-install followed by about 15 minutes of fighting to get the monitor to be used as a monitor.

Just to check, on the Airplay icon up top, is 'Use as a separate display' selected / selectable?

I think that my problem is that my MacBook is 2018 model. I came back to the Airplay version and I will wait a fix to my model.

Thanks!

Rymek 09-20-2018 08:22 PM

So I just bought a dock with DisplayLink chip and USBC connector and i'm having the same problems as above (black screen with cursor only visible, 15" 2018 MBP).

But more important question is. When you guys release the fix, will I be able to use both DP connectors from the dock to connect 2 monitors? Some people say over the net that connection through usbc only supports one external monitor....

Is that true?

warlockuk 09-21-2018 08:07 AM

Quote:

Originally Posted by AlbanRampon (Post 86691)
You're welcome Peter,
On Mojave, we don't (need to) rely on AirPlay. We use the same OS documented API we were using before, with our own encoder. That means similar performance to what you would have had on 10.13.3, plus improvements brought since by the OS, our driver and our firmware changes.

So... that means there'll never be proper support for the current OS? It's a hard sell to update to Mohave on launch from a corporate point of view and this airplay driver is pretty much unworkable.

I took my laptop home, got back to work today, plugged in and it fades each display in and out being posessed until it gives up setting airplay. The airplay screen is currently black. Yay.

lhasiuk 09-21-2018 11:37 AM

Quote:

Originally Posted by Rymek (Post 86714)
So I just bought a dock with DisplayLink chip and USBC connector and i'm having the same problems as above (black screen with cursor only visible, 15" 2018 MBP).

But more important question is. When you guys release the fix, will I be able to use both DP connectors from the dock to connect 2 monitors? Some people say over the net that connection through usbc only supports one external monitor....

Is that true?

I think there are much better ways to go than DisplayLink for a 2018 MBP. Each Thunderbolt 3 port can drive a 4K monitor. HDMI monitors can be connected through inexpensive USB-C to HDMI adapters. That's four external screens on a 15" model!

My setup with the 2018 MBP uses a Henge Stone hub. It powers the computer and gives me 3 USB ports, gigabit Ethernet, audio, USB-C (for a backup hard drive) and DisplayPort all over a single connection to the MBP. For the second monitor I use a $20 HDMI adapter. Henge recently released a firmware update that solved some earlier issues with the 2018 models.

With my previous setup that used DisplayLink on a 2011 MBP, the CPU usage would go through the roof when active content was displayed on the secondary screen, and some apps wouldn't display properly. This setup completely solves that.

Rymek 09-21-2018 12:18 PM

For me, the whole point of this setup is that I have dock attached to one thunderbolt cord and two monitors to that dock, also ethernet, some usb3.0 devices etc. And it's just one cable. I know I could connect two monitors, taking up two slots but I don't want to do that.

If DisplayLink cannot provide this functionality i'll switch to other vendors if there are any that offer this.

But on the driver page, the black announcement claims that this will be fixed with release of Mojave final driver. Starting to doubt that.

Woody58 09-21-2018 05:05 PM

No Extended Monitor Option
 
Quote:

Originally Posted by sheafoley (Post 85090)
Just updated to 10.13.4 (beta) and my display link has ceased to work.

I have uninstalled and re-installed the latest version.

It seems that my monitor recognizes a signal (as it doesn't go to sleep) but it is not getting picture nor does it show in the 'arrangement' tab for my display preferences.

If anyone has any insight, it would be greatly appreciated.

Thanks,

Having a similar issue with iMacPro that only allows "Mirrored" monitors and no Arrangement
ability like I had before the updated driver! Does anyone know how to get the arrangement window back?

Thanks

Pbowater 09-24-2018 09:00 AM

You sometimes have to fiddle a bit with options in the AirPlay menu on the menu bar, but it will eventually work.

Not sure where all the whining came from, how about 'Thanks for taking the time Alban, sounds like we are getting there for users that can upgrade to Mojave'.

I'm looking forward to it, especially the promise of improved performance.

Rymek 09-24-2018 09:28 AM

I believe I paid for this product. If this was opensource implementation then sure, but in this case it's someone's job to make this work.

So thank you ofcourse, but fix your product.

Pbowater 09-24-2018 10:27 AM

Quote:

Originally Posted by Rymek (Post 86737)
I believe I paid for this product. If this was opensource implementation then sure, but in this case it's someone's job to make this work.

So thank you ofcourse, but fix your product.

They are...

slvrscoobie 09-24-2018 01:33 PM

NEW 5.0 DRIVERS AVAILABLE
http://r20.rs6.net/tn.jsp?f=001g3nKN...xICGxSkE2lSg==
Multiple monitors and hardware accel!
Mojave only, but i know some people on Mojave are watching this thread.

ivovk 09-24-2018 04:02 PM

Although new 5.0 driver for Mojave has come out it doesn't solve black screen problem on MBP 2018. The quote from release notes:

Quote:

DisplayLink screens are black with only mouse cursor visible on MacBook Pro 2018 with initial macOS 10.14.0. (28503)

lhasiuk 09-24-2018 04:11 PM

Quote:

Originally Posted by Rymek (Post 86719)
For me, the whole point of this setup is that I have dock attached to one thunderbolt cord and two monitors to that dock, also ethernet, some usb3.0 devices etc. And it's just one cable. I know I could connect two monitors, taking up two slots but I don't want to do that.

If DisplayLink cannot provide this functionality i'll switch to other vendors if there are any that offer this.

But on the driver page, the black announcement claims that this will be fixed with release of Mojave final driver. Starting to doubt that.

The Belkin Thunderbolt™ 3 Express Dock HD can do that and is sold at Apple stores as well as online. It's pricey at a suggested retail price of $349, however.

Rymek 09-24-2018 04:45 PM

Quote:

Originally Posted by lhasiuk (Post 86744)
The Belkin Thunderbolt™ 3 Express Dock HD can do that and is sold at Apple stores as well as online. It's pricey at a suggested retail price of $349, however.

Yeah black screen for MBP 2018 15".

Already ordered CalDigit Thunderbolt 3 dock. Only 25 euros more thank display link thing I have now.

This is 2nd time display link product fails on me now. Does not bode well for my recommendations in the future.

strim 09-24-2018 06:58 PM

DisplayLink 5.0 works with Mojave 10.14
 
Good day,

Confirming that Mac OS 10.14, Mojave works fine with recently released DisplayLink 5.0 driver. My monitors are back without AirPlay crutch.

bmas26 09-24-2018 08:23 PM

Mojave not working
 
I get black screens with a cursor that does nothing.

MacBook Pro (2018) 13", 4 Tbolt ports
2x Dell P2217H 1080p
Dell D6000 dock

DisplayLink 5.0 drivers. Right after upgrading, while still on 4.3 beta, it was working with the airplay workaround. Now I don't even have that option and can't downgrade.

This is really frustrating. I'm going to recommend my company stay away from DisplayLink enabled products moving forward.

heycoop 09-24-2018 08:31 PM

Mojave Driver FAIL on 2018 MBP
 
Quote:

Originally Posted by strim (Post 86747)
Good day,

Confirming that Mac OS 10.14, Mojave works fine with recently released DisplayLink 5.0 driver. My monitors are back without AirPlay crutch.

Hi Strim...what kind of hardware are you running? I can confirm that the Mojave driver does NOT work fine on a new 13" MacBook Pro (w/four Thunderbolt ports). As others on the Internet have noted, the DisplayLink folks have explicitly (and inexplicably) mentioned this in their release notes...

"DisplayLink screens are black with only mouse cursor visible on MacBook Pro 2018 with initial macOS 10.14.0. (28503)"

I'd like to believe that the DisplayLink user community has been more than patient with the company, but this is worse than worthless--my Mac + dock worked just fine on 10.13.6 with the beta driver, but they've now delivered a "release" driver that simply displays a black screen (with cursor). The "release" solution is actually worse than the beta solution, at least for those with the newest hardware. I'm speechless that the company decided that a driver that didn't function on the newest MacBook Pros was worthy of release consideration.

C'mon DisplayLink...we all expect better of you. You should be ashamed.

heycoop 09-24-2018 08:57 PM

Quote:

Originally Posted by bmas26 (Post 86748)
I get black screens with a cursor that does nothing.

MacBook Pro (2018) 13", 4 Tbolt ports
2x Dell P2217H 1080p
Dell D6000 dock

DisplayLink 5.0 drivers. Right after upgrading, while still on 4.3 beta, it was working with the airplay workaround. Now I don't even have that option and can't downgrade.

This is really frustrating. I'm going to recommend my company stay away from DisplayLink enabled products moving forward.

And, to echo the comments of bmas26, it's impossible to downgrade, and neither of the earlier drivers (4.3 beta or 5.0 beta) work. Ridiculous.

Personally, this was the last straw for my own use of DisplayLink--I just ordered the CalDigit TS3 Plus Thunderbolt 3 Dock. I'll move the DisplayLink dock to somebody else's machine--one not running Mojave--so after a whole lot of years putting up with DisplayLink issues, I'm done.

strim 09-24-2018 10:02 PM

Hi heycoop, all,

My hardware is MacBook Pro (13" Retina Early 2015)
In total I'm using 3 monitors and keep the lid closed.
The monitors are connected as following:

(1) 2K -> Thunderbolt
(2) 1080p -> HDMI
(3) 1080p -> DisplayLink (USB-to-DVI19 adapter) -> USB

So, the last half of the year I had the troubles with the connection (3). Now, half of the day so far so good, works great with no extra CPU load.
BTW, I took special care to uninstall 4.3b2 I had used before. The uninstall reported some errors, but I ignored them and installed 5.0 next, and it worked for me.

RainbowShooter 09-25-2018 03:40 PM

Everything back to normal for me on 10.14 Mojave using version 5.0 driver - we got there in the end, thanks!

Pbowater 09-25-2018 05:43 PM

OK, so not entirely smooth, but am back up and running.

The uninstaller that comes with 4.3 failed to uninstall itself, but by running the 5.0 uninstaller, that worked, so after multiple reboots, and a successful 5.0 installation, I have two monitors back up and running on my MacBook Air mid-2012. Prior to being able to clean things properly( but with 5.0 installed), I had the black screens, with just a mouse pointer and thought I was in a right pickle...

Performance is better, much, much better, the mouse no longer skips across the screen like it did when running 3D stuff in the browser (e.g. https://www.raf.mod.uk/aircraft/lightning/ ) . Previously it would slow down even if I de-focused the browser tab, or hid it behind another tab, now, I do still get a slow down, but nothing like before.

Checking activity monitor, when viewing the above page the DisplayLink drivers are hogging between 75 and 132% of CPU. I really don't think it should be doing that if I am honest with you.

So, at the moment, many, many steps forward (and a lot less cables) so definitely a win, but looking forward to 5.1 for sure.

For those with blank screens, try the proper cleaning routine and see what happens, nothing to lose but some time.

Thanks to the DL team.

brossow 09-25-2018 05:57 PM

Quote:

Originally Posted by Pbowater (Post 86772)
For those with blank screens, try the proper cleaning routine and see what happens, nothing to lose but some time.

What do you consider the proper cleaning routine? Brand-new MacBook Air (2017, 13") with Mojave freshly installed. Downloaded and installed v5.0, then rebooted: black screen. Ran the uninstaller and rebooted: black screen (as expected). Re-ran the installer and rebooted: black screen. Repeat with various combinations of dock attached and unattached, monitor attached and unattached, etc. Add in some zapping of PRAM and resetting of SMC and you've got a picture of most of my evening last night. If there's a "proper cleaning routine" I'm missing, please point me in the right direction. Well beyond frustrated here.

Pbowater 09-25-2018 09:02 PM

You might be, but no need to take it out on me ;)

The 5.0 cleaner was what did it for me.

ralfonso 09-26-2018 01:21 AM

DisplayLink 5.0 works with Mojave 10.14
 
I can confirm that DL 5.0 also works with upgrade to Mojave 10.14.

1. upgraded to Mojave
2. downloaded DL 5.0
3. ran uninstaller from 5.0 (and restart)
4. installed 5.0 (and restart)
5. plugged in dock, and it dual extended mode works
6. docked/undocked a few times and it continues to work.

Note: I had to do Steps 2-4 a few times.
1st time I did while docked.. this was unsuccessful.
2nd time i did while undocked, and only docked after install/restart and that worked for me.


All times are GMT. The time now is 07:29 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2026, vBulletin Solutions, Inc.