DoubleSight USB Monitor - Snow Leopard 10.6.0 - KAPUTT!
 

Having some real trouble getting my new DoubleSight DS90-U 9" USB monitor to work...

I am running Snow Leopard OS 10.6.0 (originally was 10.6.1 but downgraded because a user on here said it helped him...no good for me though) on an Early 2008 Macbook.

System specs are below. The monitor IS being detected in the System Profiler under USB and when I plug it in, the monitor is receiving power and turning on. The screen is ON but black, almost as if they are black pixels.

I have tried the different drivers listed to no avail. I attempted to run the DisplayLinkUserAgent but was unsure what I had to do...some user had mentioned it working for him. Wasn't sure how to do that though.

Any ideas how I can get this monitor to work? It's brand new - they literally just went on sale a week and a half ago.

Cheers,
Jon


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Specs:

Hardware Overview:

Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MB41.00C1.B00
SMC Version (system): 1.31f0
Serial Number (system): W8815XVT0P1
Hardware UUID: 20E1C52B-35AD-5922-8EDD-36BBC3B61E2D
Sudden Motion Sensor:
State: Enabled

Intel GMA X3100:

Chipset Model: GMA X3100
Type: GPU
Bus: Built-In
VRAM (Total): 144 MB
Vendor: Intel (0x8086)
Device ID: 0x2a02
Revision ID: 0x0003
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
V223W:
Resolution: 1680 x 1050 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

System Software Overview:

System Version: Mac OS X 10.6 (10A432)
Kernel Version: Darwin 10.0.0
Boot Volume: Mac HD
Boot Mode: Normal
Computer Name: JMoore’s MacBook
User Name: JMoore
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 5:15

Can you DM me the output of the DL info program ?

Regards Patrick

I'm not sure what you're asking for...

What do you want me to send you?

EDIT: You mean what it says in the Terminal when I try and run DisplayLinkUserAgent? It doesn't do anything...it goes to a new line and the cursor is blinking.

Same Problem in Both Mac OSs
 

I'm having the same problem with my DoubleSight DS-90U in BOTH Leopard and Snow Leopard. Tech support at DS was not helpful.

I called and talked to a guy for about 15 minutes and he was trying to be helpful but didn't give me any useful information...

I really want it to work!!! :(

Same here; emails back and forth, etc. They just gave me a status update: "We believe at this time the issue may be related to the drivers."

I think I'm back where I started.

I've been using a 7" mimo from nano vision, which I already gave away, so I was really looking forward to the extra real estate. It's the coolest little monitor... I remain hopeful.

Send us the the information of the DisplayLink Info tool (http://www.displaylink.org/forum/showthread.php?t=40)

Regards Patrick aka Jolly

The information is attached.

Hello JMoore,

from the information you provided it's clear that the software has problems talking to the device as if something else was talking to it. I don't know any direct solution to that currently. We'll have to see internally what's the cause for this.

Patrick aka Jolly

Is it possible that some other software on my computer is sending the device a false signal or getting in the way? You said in the PM that is should be working, right? I'm really bummed I haven't been able to get this working yet, but I did understand the risk I was taking when I bought it, knowing that the drivers were still in beta for Snow Leopard.

I tried another fresh install of the 1.5b6 driver last night to no avail. I'll try again tonight and see if there are any useful messages showing up in the Console log.

Any updates on support for the DoubleSight USB monitors in Snow Leopard 10.6.x?

I was about to ask the same question... The good folks at DoubleSight finally told me to return the monitor even though I tested it on a clunky Windows computer and it worked!

They sent me links to positive reviews from mac testers... which only made me want this to work all the more... not to mention how beautiful it looked, even hooked up to a PC.

I might just end up returning mine. I'll try messing with it for a few more hours (ugh) and see if I can get it working.

I m also having problems with the DS-90U. I have spent hours with no luck.


PLEASE HELP!

paul

hours later...I can get the screen to show the background , but It is not detected in the displays window/settings. What a tease :eek:

Made a new file. here it is.

Witespy: Same problem here...
 

Having the same problem here as well. Black screen on the 9" display. How were you at least able to show the background?

Thanks,
EM

Im Having the same issue with my AT-HDPiX

Same problem. DoubleSight 9" USB Monitor
 

As reported earlier, same problem. Monitor on but black screen. DisplayLink info attached.

I returned My double sight.

I just did not see anyone getting it too work if they did not get it first time around.

paul

Disappointed so far
 

Funny, it works fine under Windows XP under VMware but not under Snow Leopard. Pretty disappointed with this thing and no easy way to return it.

Any update fellas?

Still nothing. Ugh. I think I might just give up and call them to complain to try and send it back...they need to CLARIFY that it will NOT work in Snow Leopard.

I'm having the same issue with Leopard with a DS-90U; tried both the 1.1.3 and 1.5b6 drivers; same result - blank screen on plugging the display in - OS X shows no indication of detecting a new display.

I can see that the drivers are installed and the device is detected.

I do also this in the logs:
19 10:56:29 Starbug DisplayLinkManager[5250]: /System/Library/Extensions/DisplayLinkDriver.kext/DisplayLinkAgent/DisplayLinkManage
r: too few (1) arguments. Need at least a devicename and screennumber
Nov 19 10:56:29 Starbug com.apple.launchd[1] (0x10ca70.DisplayLinkManager[5250]): Exited with exit code: 1
Nov 19 10:56:29 Starbug com.apple.launchd[1] (0x10ca70.DisplayLinkManager): Failed to check-in!

Any clues?

I don't think this is a Snow leopard issue exclusivly. I am running 10.5.8 and cannot get anything to display. Are there any Mac users out there that have any of the DoubleSight USB monitors working? This is frustrating!

The NEW driver here fixes the problem: http://www.doublesight.com/product/?idx=53

Glad I waited and did not return the display.

Works like a gem!!! Great work guys. Thanks for hangin' in there!

yes but still buggy
 

The driver works,
but both my main MBP screen and the 9" doublesight occasionally flicker to and from blue screen and active window but eventually recover after a couple flickers.

Anyone else with this problem?
I'm running on OS 10.6.5

I LOVE this monitor but the flickering has to go!

Any ideas?

R