AOC e1659Fwu bad compatiblity with Windows 8.1
 

I just bought the portable AOC e1659Fwu screen and could not get it to work on Windows 8.1 64 bit. The company who sold it to me could not either. We tried all ways we could think of with no result. It worked on Windows 7 though. If you have heard of the issue and know of any solution, please publish a post.

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

e1659FWU not working
 

I am having the same problem. attached are my log files. I have read the troubleshooting instructions and used the cleaning tool. Nothing seems to work. I am using 64 bit Windows 8.1 and displaylink 7.6.

Any help is greatly appreciated.

e1659fwu - same problems
 

I have a Sony VAIO Pro 11 with Windows 8.1. I can install 7.4.53151.0 without any problem but as soon as I connect the monitor, my computer starts to install 7.5.54608.0. When I click to continue I get the "DisplayLink has detected USB Graphics software installed from a different vendor...." I've checked all of my services and uninstalled whatever I found in Programs and Features to no avail. Strangely though, my Programs and Features shows DisplayLink Core Software at version 7.5.54609.0 but the DisplayLink Graphics is at 7.4.53151.0 (which is the version I had originally installed). The monitor does not appear in my Device Manager nor does USB Display Adapters appear. I am attaching my output from the tool. This is frustrating as I purchased two of these and neither one will work on either of my laptops. My other laptop is an older Toshiba Portege which your tool states that the USB 3 Host adapter is too old. I'm not concerned about that laptop. I just want to get these running on the VAIO.

Thanks,
David

Hi,

Do you have both ends of the USB 'Y' cable attached to your notebook?

Thanks,
James

Hi,

Regarding the "DisplayLink has detected USB Graphics software installed from a different vendor...." message can you download and run the DisplayLink Compatibility Check Tool from this URL? http://displaylink.com/support/sla.php?fileid=111

When you run the tool it will generate a file called DlCompatCheck.log in the C:\Program Files\DisplayLink Core Software\Debug\ directory. Please attach this file to this post.

Once I see this file I will be able to advise you how to remove the USB graphics software.

Thanks,
James

DICompatCheck.log
 

Attached is the file that was generated by the DiCompatCheck.exe program. The program ran and reported that it failed.

Hi,

Thanks for the log; unfortunately this was from the Portege. Can you collect the same log from the Vaio?

Thanks,
James

DICompatCheck.log
 

Sorry. I realized that this morning. Here is the correct logfile for the Sony VAIO.

Hi,

Please run this command "sc delete mctkmd" (without the quotes) through a command prompt and press Return. Reboot and you should be good to go.

Thanks,
James

Got it working
 

That service (along with a few others) were interfering with the install. I also ran the sc delete on the first two services listed on your troubleshooting page and then rebooted my VAIO. After it rebooted I was able to install 7.5.54609.0 without any issues and my AOC e1659Fwu is now up and running.

Thanks for your assistance.

David

same problem
 

my AOC e1659Fwu bad compatiblity with Windows 8.1 too

Hi,

What kind of issue are you having with the e1659Fwu?

Do you have both ends of the USB "Y" cable attached to your PC?

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

after running the tool, I got this file.

Hi,

I looks like the firmware upgrade is not working.

To upgrade the firmware in your monitor please connect it to a PC with a non Haswell chipset with the latest DisplayLink software installed (Intel Core iX-3xxx and lower / any AMD chipset).

After doing this you can then reconnect to your current Haswell system.

Thanks,
James

Hi,

Alternatively, connected using USB 2.0 (a USB 2.0 cable or through a USB hub) to your Haswell PC which then should successfully upgrade the firmware.

Thanks,
James

sorry i don't have other pc
 

I don't have other PC. I can't borrow from others, how can I do with my own PC??

Hi,

A USB 2.0 cable connected between your monitor and your Haswell PC will also do the trick.

Thanks,
James

Sorry, it still not working with usb 2.0 cable
 

Thanks for your big help, but sorry that I try to use usb 2.0 cable and it still not work. I unstall the 7.6 M0 and then install 7.4 version, it work for a few seconds and then the screen turn black when I move the mouse. how can I fix it? Is there any update version of displaylink software can fix the problem? For more information, I am using Gigabyte BRIXs PC, GB-BXi7H-4500

hey, could you answer me how can I make my monitor work???

Hello,

I have also a trooble with my AOC USB Monitor also, but it look like the driver is not installing.

Thanks for the help

Hello,

I have trouble with my AOC e1649Fwu. The driver does not install correctly. No icon appears in the lower right leg and the screen has a faint flicker. in another computer working properly.
Thanks for the help

OS: Windows 8.1 Single Language
RAM 8 Gb
Nvidia 2 Gb

how can we check the firmware version of the monitor? and what version is the one compatible with haswell?

hello
:confused::confused::confused:
To screen AOC e1649Fwu-e1659Fwu
What is the solution to the problem of connection?
Will he new DisplayLink Software Update or I have to buy a new screen?

Thanks