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-   -   Black Bars on top and bottom (https://displaylink.org/forum/showthread.php?t=68569)

WebDC 01-02-2023 09:05 AM
Black Bars on top and bottom
 
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Hey,

for 1-2 months (I think since Ventura 13.1 was installed) I have two black bars on top and bottom of my two Mateview 28". Before it worked perfectly for 4 months.

Following setup:

Macboook Pro 16" (2019) with Ventura 13.1,
2 Mateview 28" displays connected via Wavlink WL-UG69PD5 and Displayport (on Wavlink site) to MiniDP (on Mateview) for each of the displays.

Any clue on this issue?


Best,
Björn

DanielSznicer 01-12-2023 12:10 PM
Quote:
Originally Posted by WebDC (Post 94766)
Hey,

for 1-2 months (I think since Ventura 13.1 was installed) I have two black bars on top and bottom of my two Mateview 28". Before it worked perfectly for 4 months.

Following setup:

Macboook Pro 16" (2019) with Ventura 13.1,
2 Mateview 28" displays connected via Wavlink WL-UG69PD5 and Displayport (on Wavlink site) to MiniDP (on Mateview) for each of the displays.

Any clue on this issue?


Best,
Björn


Hello

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

Please send me to the model of the monitor.

Best Regards[/QUOTE]


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