Blue screen error
 

When I load the latest version, I get blue screen when I get to login to Win 7 OS. I am using an HP Pavilion laptop, win 7 SP1, connected to HP USB Display Link hub. I was having no problems until I tried to use the latest 2 versions of the driver. Any help would be great - else I will go back to version 6.1 that was stable.
Thanks!
:(

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

Where can I upload this file securely - I have zipped it up and ready to provide for help.
Thx

Hi,

I've sent you a PM.

Thanks,
James

Hi,

Got your logs thanks.

Can you upgrade your AMD graphics and AMD USB3.0 host controller to the latest available?

Let me know if the issue persists after that.

Thanks,
James

Seems to be fixed but only time will tell - thanks for the help!
:)

scapg,

Did JamesH recommendation to upgrade graphics and usb 3.0 host controller do the trick for you?

yes - so far but I just had a hard reboot that crashed my system but never got a blue screen - just halted everything and did a hard reboot. Was running Tomcat server with Derby database, Firefox version 19 as well, Outlook. Not sure what caused it.

Still having problems with blue screen during bootup. I installed 7.31M - latest version. It seemed to run fine yesterday all day but today when I booted up I could get past blue screen. Disconnected USB HP hub and all is well. I have upgraded my graphic adapter and USB Host ctrlr to latest versions. Open for any more suggestions before I try to downgrade back to a version that worked with my config. I think it was pre 7.0.
Thanks!
:(

Hi,

I'll need the debug logs to have a look.

Thanks,
James