MB168+ Vaio Duo 13 - Display Resets every few minutes
 

Hi All,

I am seeing a similar problem to an earlier poster, but instead of a disconnect every 5 seconds, my video reset/disconnect is every few minutes.

Sony Duo 13
- Running Windows 8.1
- Intel Video Card (uninstalled, updated, no change)
- Running all the latest video and DisplayLink drivers
- Disabled USB Hub power saving (In Device Settings)

The Asus MB168+ works fine on my Windows 8 Desktop, but not on my Sony Duo 13. The laptop comes with two USB 3.0 ports and both experience the same problem.

Running the DisplayLink Support Tool:

Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Pass: Graphics driver date
Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed

I enabled the Advanced Logging and now have a Zip diagnostic file, obtained while I recreated the problem. Who/how should I send the Zip file to?

Thank!

Hi,

Please attach the tool to your reply - see Additional Options underneath the Message field for the Manage Attachments button.

Thanks,
James

Thanks James, as requested.

Hi James,

Any thoughts to suggestions? I appreciate that you are limited by the USB hardware manufacturer and Microsoft 8.1 drivers. As it stands the Asus MB168+ is no good, so I see two options:

1. Send MB168+ it back to supplier.
2. Downgrade to Windows 8

Right now option 2 is my preferred plan, but I guess that this may not be 100% of having a working laptop with the MB168+, but all signs show Windows 8 and displaylink is a lot more stable.

Thanks!

Hi,

Just looking at this now.

Thanks,
James

Hi,

Can you try v7.4 M4 from here:
http://www.displaylink.com/support/downloads.php

Thanks,
James

Hi James,

Thanks for the follow-up. I uninstalled the most recent drivers and installed v7.4 M4 as suggested. Unfortunately the problem is not fixed. I have attached the new diagnostic files.

Thanks!

Ok, downgraded via clean Windows 8 install. Happy to say display/drivers working fine. I will avoid Windows 8.1 until I know that the drivers are working.

I'm having the same issue on my Sony VAIO Multi-Flip 13A. I've sent a diagnostic file to the e-mail address (no response yet, but I only sent it this morning). The problem most commonly occurs when opening/closing/minimising/switching/maximising applications, or when moving the cursor to the other screen.

Based on what I'm seeing, this is clearly an instability in the DisplayLink software itself.

Downgrading to Windows 8 isn't really an option for me, so I'm stuck with what amounts to an expensive, shiny brick until you guys sort out the software.

Quick note - tried 7.4 M4 -made no difference, same problem.