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-   -   Docking station not working correctly (https://www.displaylink.org/forum/showthread.php?t=63327)

Laurence 09-26-2014 03:25 PM

Docking station not working correctly
 
1 Attachment(s)
Hi,
I have a USB3.0 docking station connected with my Dell XPS13.
Keyboard and mouse are OK but Network and monitor are not working.
I find this page and find that I have "set address failed" at displaylink USB adapater.
[IMG]"C:\Users\Laurence\Pictures\Capture.PNG"[/IMG]
So, I find this other page, run the tool and I attach the file to this messsage.
Could you help me ?

Just to explain the situation.
I bought this laptop and docking station last year. Everything worked fine until Windows 8.1 update. As I wasn't able to fix the problem, last month I reset my laptop from factory configuration. This time, I didn't connect the station until 8.1 update and others smalls updates.
Last week I connect my docking station and everythink worked fine.

but today :(
many thanks for your help
best regards

TargusLevel3 10-03-2014 04:48 PM

Exchange If Its An ACP70
 
Laurence,

I suspect you have a dodgy dock. That is, some ACP70 have an inductor value that has drifted over time enabling a ringing on a low power input rail to the DisplayLink device that will at times start and others not, an intermittent.

I recommend you exchange the dock for a new one. Targus' factory has modified the hardware and fixed the issue.

If it is not an ACP70, then post back.

DocKtor

bdutchak@greatwest.ca 10-10-2014 10:31 PM

Laurence, I had the exact same problem. Just pull the power out for 5+ seconds and back in.


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