Forum: Mac Software
Today, 07:48 AM
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Replies: 3
Views: 247
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Forum: Mac Software
Today, 07:45 AM
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Replies: 3
Views: 889
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Forum: Mac Software
Yesterday, 10:01 AM
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Replies: 8
Views: 668
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Forum: Mac Software
Yesterday, 08:12 AM
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Replies: 13
Views: 2,407
Hi Xorcerer,
Are you able to grab logs...
Hi Xorcerer,
Are you able to grab logs following this article: https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink
and share them here via a...
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Forum: Mac Software
Yesterday, 08:08 AM
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Replies: 13
Views: 2,407
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Forum: Mac Software
Yesterday, 08:02 AM
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Replies: 3
Views: 247
Hi Ivan,
Over time we tend to keep only the...
Hi Ivan,
Over time we tend to keep only the latest driver versions available for legacy macOS versions. Therefore, we are not going to re-publish 1.7.x on our website.
Regards,
Szymon
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Forum: Mac Software
Yesterday, 07:59 AM
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Replies: 8
Views: 668
I see Generic Billboard Device in the USB...
I see Generic Billboard Device in the USB devices, but this is not a DisplayLink device. You can tell this by USB Vendor Id. All DisplayLink devices have id 0x17E9.
Regards,
Szymon
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Forum: Mac Software
03-09-2026, 02:42 PM
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Replies: 8
Views: 668
Hi Paul,
Original problem discussed in...
Hi Paul,
Original problem discussed in this thread is not related to macOS version. The device worked after the upgrade to 26.3.
Could you elaborate more about your setup, (MacBoo,...
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Forum: Mac Software
03-09-2026, 02:38 PM
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Replies: 8
Views: 668
Hi ujwalm,
From the logs, I can see that one...
Hi ujwalm,
From the logs, I can see that one DisplayLink device was connected earlier, but it stopped appearing on Friday afternoon (2026‑03‑06). It’s also not detected by macOS anymore, as it...
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Forum: Mac Software
03-09-2026, 02:14 PM
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Replies: 1
Views: 292
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Forum: Mac Software
03-09-2026, 01:21 PM
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Replies: 1
Views: 875
Hello,
DL-7xxx is a newer chipset family...
Hello,
DL-7xxx is a newer chipset family allowing higher refresh rates compared to DL-6xxx, hence 75Hz, 100Hz and above can be offered for higher resolutions, e.g. 4K. General rule of thumb is...
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Forum: Mac Software
03-06-2026, 10:53 AM
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Replies: 13
Views: 2,407
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Forum: Mac Software
03-06-2026, 10:32 AM
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Replies: 7
Views: 1,639
Thanks for the image.
It appears that your...
Thanks for the image.
It appears that your product is actually a Dell WD19S docking station, not the D6000. The WD19S is not a DisplayLink based dock, which is why the DisplayLink Manager...
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Forum: Mac Software
03-06-2026, 07:53 AM
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Replies: 7
Views: 1,639
Hello,
Could you please check the following....
Hello,
Could you please check the following.
Make sure your D6000 dock is powered and connected to your Mac.
If macOS prompts to "Allow accessory to connect?" click "Allow".
Choose "About...
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Forum: Mac Software
03-06-2026, 07:40 AM
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Replies: 5
Views: 2,932
Hello,
I’m sorry about your recent...
Hello,
I’m sorry about your recent experience. You're right that the current ticketing system doesn’t send automatic confirmation emails when a request is logged. We are evaluating a replacement. ...
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Forum: Mac Software
03-05-2026, 03:14 PM
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Replies: 13
Views: 2,407
Hello,
What is your Targus product? Are you...
Hello,
What is your Targus product? Are you on the latest available DisplayLink Manager for macOS?
https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Regards,
Szymon
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Forum: Mac Software
03-05-2026, 03:12 PM
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Replies: 2
Views: 1,335
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Forum: Mac Software
03-05-2026, 01:55 PM
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Replies: 6
Views: 1,612
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Forum: Mac Software
03-04-2026, 02:48 PM
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Replies: 17
Views: 4,778
Hi Steffi,
Based on the analysis via...
Hi Steffi,
Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be...
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Forum: Mac Software
03-04-2026, 07:53 AM
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Replies: 1
Views: 749
Hello,
USB-C monitor output of UD22 doesn't...
Hello,
USB-C monitor output of UD22 doesn't use DisplayLink technology (this product is kind of a hybrid solution). For any potential updates of this functionality, please check UD22 FW updates...
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Forum: Mac Software
03-04-2026, 07:30 AM
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Replies: 7
Views: 58,554
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Forum: Mac Software
03-03-2026, 08:40 AM
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Replies: 2
Views: 1,539
Hello,
Could you please check the following....
Hello,
Could you please check the following.
Connect your Plugable adapter to your Mac.
If macOS prompts to "Allow accessory to connect?" click "Allow".
Choose "About this Mac" from the...
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Forum: Mac Software
03-03-2026, 08:04 AM
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Replies: 6
Views: 1,612
Thanks for experiments and testing results....
Thanks for experiments and testing results. Between 14.x and 15.x we made a lot of performance improvements which were confirmed by internal testing and by multiple customers and users. Though, it's...
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Forum: Mac Software
03-02-2026, 09:55 AM
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Replies: 3
Views: 889
Hi jiridj,
Is your dock a KVM product?...
Hi jiridj,
Is your dock a KVM product? DisplayLink SW doesn't manage switching between computers, therefore I would check support of the manufacturer of your dock. On top of that, you can always...
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Forum: Mac Software
03-02-2026, 09:46 AM
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Replies: 1
Views: 694
Hi BigBlkTrux,
Based on your description it...
Hi BigBlkTrux,
Based on your description it sounds like a potential HW problem with the dock. Are you able to test the same dock with another Mac or PC?
PS. I moved your post to a dedicated...
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