MacOS Golden Gate + DisplayLink 17 Software, but Black Screen all the time

jmcdonaldgcs · Yesterday, 12:05 PM

Hi,

I have a Plugable DisplayLink 4K Plug & Display, and it worked for years until the Golden Gate & DisplayLink 17 software. I've reinstalled 17 several times, and run the complete disinstaller. Every few minutes, my monitor goes completely black.

It's getting progressively worse - at first, I could press the space bar, and it would come back, but now the DisplayLink freezes up, and I have to detach and reconnect. It's gone from every few hours to every few minutes.

It's driving me insane. I'd appreciate any suggestions to fix this behavior. I don't wanna repave my entire laptop, as I'm a teacher and I just started my school year.

Szymon · Yesterday, 12:14 PM

Hello,

Thanks for the contact.

Please follow https://support.displaylink.com/know...to-displaylink to raise the issue with debug data to our support.

Regards,
Szymon

Yesterday, 12:05 PM	#1
jmcdonaldgcs Junior Member Join Date: Dec 2024 Location: New York City Posts: 3	MacOS Golden Gate + DisplayLink 17 Software, but Black Screen all the time Hi, I have a Plugable DisplayLink 4K Plug & Display, and it worked for years until the Golden Gate & DisplayLink 17 software. I've reinstalled 17 several times, and run the complete disinstaller. Every few minutes, my monitor goes completely black. It's getting progressively worse - at first, I could press the space bar, and it would come back, but now the DisplayLink freezes up, and I have to detach and reconnect. It's gone from every few hours to every few minutes. It's driving me insane. I'd appreciate any suggestions to fix this behavior. I don't wanna repave my entire laptop, as I'm a teacher and I just started my school year.

Yesterday, 12:14 PM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 343	Hello, Thanks for the contact. Please follow https://support.displaylink.com/know...to-displaylink to raise the issue with debug data to our support. Regards, Szymon